Need HELP PRETTY PRETTY PLEASE :/

[gusferlus]

Hi i joined sky on the 18/10/2012 and whilst dlm was running (don't know if it still is) i reached a download speed of 23mb but today my internet has been like a stunned slug (sssssssssssllllllllllllllllllllllllllllllllllllll llllllllllloooooooooooooooooooowwwwwwwwww)
Here are my speed stats!?!?!?!?!?

http://www.speedtest.net/result/2275141634.png

Please help

[tenar]

post your router stats log in to router 192.168.0.1 in address bar of browser username admin password sky , click maintenance then show statics copy all details or paste into reply , also which are you using wireless or wired

[gusferlus]

post your router stats log in to router 192.168.0.1 in address bar of browser username admin password sky , click maintenance then show statics copy all details or paste into reply , also which are you using wireless or wired

Hi Tenar, here are the stats.....



Router Statistics

System Up Time: 0:34:27

Port	Status	TxPkts	RxPkts	Collisions	Tx B/s	Rx B/s	Up Time
WAN	PPPoA	38062	56285			12	0:33:00
LAN	Down						0:34:27
WLAN	Up	62253	43681		7436	1277	0:23:27

ADSL Link	Downstream	Upstream
Connection Speed	20398 kbps	1161 kbps
Line Attenuation	16.0 dB	7.5 dB
Noise Margin	6.0 dB	9.3 dB

Poll Interval: (secs, at least 3s)

also i am now wireless (but will be going back wired lol)

[tenar]

cant see any problems with line stats should browsing at least 17 to 18 mb mostly likely wireless issue run inssider to see what channels are being used and change your router channels if to many using same ones , if getting same on ethernet , run virus scan or try testing in safe mode press F8 when computer restarting depends on what your using

[mattan]

Has this just happened, or are you seeing this regularly? Would be a good idea to check on Sky's service page to see if there are any issues in your area.

[gusferlus]

Hi, thanks mattan, just checked service stats but my exchange is fine. Really think this is down to my wireless connection however my router is getting extremely hot and it's in the hallway, away from any radiators etc? I am talking hot that i can sort of smell it? My hallway is around 18c! so can't be anything to do with room temp. Checked all wires to sockets are ok etc? P.S. Router is the F@ST 2...n one.

[dms05]

Can you connect anything by LAN cable (ie a laptop in the hall)? If you can see how that performs. Changing your WiFi channel won't do any harm so try that as well.

[gusferlus]

yes will do that now cheers, good idea and will log in and post results on there

[Scubbie]

Could you confirm how you have place the router please?

Ideally it should be placed in the stand as this aids the cooling of the router and helps the WiFi coverage, as shown in the picture below:



This is the same principle for all the Sky routers of this type of design.

[gusferlus]

yes will do that now cheers, good idea and will log in and post results on there

I'm dumb lol i couldn't find my own post lol. anyway i ran a test and yes it must be wireless issue as the results were downstream 18.12 upstream 1mb and ping was 26ms. Sooooo now i have another question,

I have a netgear dgn2000 i can plug in my living room but is there a way i can get this to run wireless along with my sagem sky unit without connecting them together by ethernet?

Thanks in advance

- - - Updated - - -

Could you confirm how you have place the router please?

Ideally it should be placed in the stand as this aids the cooling of the router and helps the WiFi coverage, as shown in the picture below:



This is the same principle for all the Sky routers of this type of design.

Hi yes Scubbie that is how i have my router but its almost like i could "fry an egg on it" lol. I know sky want us to keep our routers on but when i am not home i will be unplugging especially at bed time! :0