Slow Broadband

[gardian8]

Yes the router is plugged into the test socket. the faceplate has been removed. I will try the quiet line test tonight when I get on from work and post the results.

Thanks

Ian

[gardian8]

I have done the quiet test and the line is quiet. what now?

Thanks

[Isitme]

The reason your speed is low is that your noise margin is very low indicating you have interference on the line. If this interference is mainly in the higher frequency then a change of Line Mode may improve your connection. Call Sky and ask them to change your Line Mode to G.DMT (ADSL1). You may have to persevere with the agents as some will not even know what this is, others may not have the authority to change it. If the first agent you get does not understand or is reluctant to change it, insist that you are passed to a supervisor or to the Customer Support Team.