Urgent Broadband Help Needed

[graemewh]

Im lost and frustrated as download of ganes/demos os taking forever

[Isitme]

Sorry I couldnt get the stats table to post properly.

If you click the A/A icon on the posting pane and select WYSIWYG you can then simply copy and paste the table direct from the router page to the posting pane, Like so -


ROUTER STATISTICS

System Up Time:154:16:17

Port	Status	TxPkts	RxPkts	Collisions	Tx B/s	Rx B/s	Up Time
WAN	PPPoA	1842643	2788935	0	666	5896	154:15:50
LAN	100M/Full	3170779	6368315	0	6056	1449	154:16:12
WLAN	54M	4471652	31722	0	693	4	154:16:00

ADSL Link	Downstream	Upstream
Connection Speed	10464 kbps	1118 kbps
Line Attenuation	38 db	22 db
Noise Margin	8 db	7 db

Regards your speed problem, can you connect by ethernet and do a speed test? Also make sure that nothing else is uploading on your network.

[graemewh]

Well here is an update I rang Sky and he said there must be a problem as my speeds are low, I plugged my router direct into the main socket upstairs (took the front panel off and plugged it into the mains socket and my speeds went up, I then put the front cover back on and plugged it back to where it was and speeds went back down! He then started to say it’s a problem with the front panel of the phone socket and I have to pay for someone to come out and look at it??? Can anyone help please

[NewsreadeR]

How competent are you?

Sky User - How to remove the ring wire from your master socket

[graemewh]

Well We had our alarm wired to the Telephone a couple of Weeks ago, and the alarm engineer did something with the mastersocket upstairs
Could he have done something to it? But when he finished the internet was fine
So Im confused, what he sauid he did was activate the 2 sockets downstairs by doing something with the upstairs box (I think he wired the downstairs socket wire so they worked?)

[NewsreadeR]

If you are getting better speeds from the test socket, then it suggests an internal wiring fault.

A normal BT line / extensions only need pins 2 and 5 connected, normally white/blue and blue/white coloured.

The tutorial I posted shows the front plate with the extension wiring etc

If you can unscrew the face plate and take a photo, we can have a better idea.

[Isitme]

We had our alarm wired to the Telephone

That rang a bell and I have just realized you already had a thread running on this subject and seem to have abandoned it. You should have continued with your old thread, as all that will happen is that members will repeat their suggestions.
http://www.skyuser.co.uk/forum/wirel...onstantly.html

[Scubbie]

Are you normally using the Master Socket for your broadband?

Also when the Alarm engineer installed the alarm, how did he connect it to the line?

If he failed to connect it through a filter then call the company and ask that a competent engineer return immediately to fix the fault as they have messed up your broadband.

Personally I would also consider fitting the vDSL faceplate to the Master Socket and connect your router to that.

BT/Openreach VDSL/ADSL Premium Faceplate - VDSL I Plate

[graemewh]

He fitted the alarm witha filter to the socket downstairs, butt eh socket downstairs wasnt live when he tested, so to make it live he had to connect a wire upstairs within the master socket (if that makes sense ) once he did this the downstairs socket worked.

[Isitme]

Did he connect the wire going to your downstairs to the faceplate of the master socket? What wires are connected to the faceplate of your master socket? Is there a wire on terminal #3?

A photo would be useful.