Switching to Sky a question

[Gavin20]

In a few weeks I will be switching to Sky now the property has a phone line with the only socket upstairs however this is an inconvenient place and it doesn't work properly (the previous owns got it put there) now In an e-mail from sky they have said

An Openreach engineer will need to come and install a new phone line at your property.

Whilst doing this will Openreach place a new socket downstairs where the phone is?

I assume they are coming to install a new line anyway as that's what the email clearly states. I can only think this current line isn't suitable now for the phone / broadband which wouldn't surprise me when I was with BT 5 years ago I struggled to get 1 Mbps most of the time

[Scubbie]

It will be a BTO Engineer who will perform any work on behalf of Sky.

With Sky Fibre they will move the Master Socket if required, due to needing a power socket near the BTO Modem. I am not so sure what they will do with an ADSL connection. However they Engineer will be required to ensure that the line is working properly before he leaves. With this in mind I am wondering it is worth ripping out your existing Master Socket and allow the engineer to install a new one downstairs where you want it.

Sky is responsible for the connection from the telephone exchange to the Master Socket. If you wish to fix any internal extensions, then you are responsible for them. BTO will do the work for Sky. You are free to employ BTO (expensive), get some other local contractor or do it yourself for any internal work.

[Gavin20]

Hi Scubbie, have I have just check my line through BT's site and it say's

Unfortunately the phone number you entered is for a stopped line which can't be reactivated.
Please try again, selecting 'No, I don't have a working phone number and I'd like a new BT line' and enter your postcode only.

So therefore a new line will be needed as per Sky's e-mail so it would make sense for them BTO to run the line round the back and fit up a new socket where I need it

[Scubbie]

I suspect that actually indicates that the previous owners correctly cancelled their line. It would normally take two to three weeks for that message to clear.

[Gavin20]

I suspect that actually indicates that the previous owners correctly cancelled their line. It would normally take two to three weeks for that message to clear.

We cancelled it about 4 or 5 years ago when we were with BT

[Scubbie]

In this case there will be no problems.

[Gavin20]

In this case there will be no problems.

So will I need a new line? As Sky are saying I do

[Scubbie]

Essentially BTO will need to come out to check all the connections and perhaps renew a few. They will also need to test everything. This is standard practise if the line hasn't been used for more than 12 months.

[Gavin20]

Essentially BTO will need to come out to check all the connections and perhaps renew a few. They will also need to test everything. This is standard practise if the line hasn't been used for more than 12 months.

Thanks for your answers

[Scubbie]

No problem, that is why we are here.