This is a discussion on Faulty Wiring within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello, I hope someoen can offer me some badly-needed advice. After many calls to Sky Technical Support, it would seem ...
- 06-07-12, 09:55 AM #1
I hope someoen can offer me some badly-needed advice.
After many calls to Sky Technical Support, it would seem that I have some faulty internal wiring. Sky tell me that they wont/can't do anything about it. Can someone tell me who I could approach to completely lay new wiring?
Many thanks for any help given.
- 06-07-12, 02:45 PM #2
Re: Faulty Wiring
You are responsible for the maintenance of the telephone wiring after the Master or Test socket. Your call provider is responsible fro the wiring between the Master/test socket and the telephone exchange, but Sky has to engage the services of BTO.
If you have a known fault then sadly this means that you will have to engage the services of a local contractor.
Whilst in some cases the call providers may get BTO out to fix it, the costs would be quite high compared to a local contractor. Alternatively you are free to do this work yourself.
Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms
- 06-07-12, 02:49 PM #3
Re: Faulty Wiring
Fit and use a filtered master socket and that will isolate any dodgy internal wiring.
Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.
https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket
Note - When downloading always select the Custom install or you will end up with stuff you don't want.