Slow speeds Kent area POSSIBLY fixed!

[Themutznutz]

As one of the many in Kent getting rubbish BB speeds over last few days, I have spent many unhappy hours on the phone to Sky.

However, as of around 5:30pm today (Sat 23/06/12) it appears that the issue is fixed.

For me (it may be simpler for others) all it took was a Hard Reset of the router, and a reboot of the PC.

To Hard Reset - With the power ON, poke in the Reset button on the back of the router (Sagem) and hold for 15 seconds. The Internet light on the front should flash Orange for a few seconds, then go solid orange and reconnect. Once reconnected, in my case anyway, it required a reboot of the PC to reset an IP conflict created.

For some, it may simply require a soft reset/reboot, so feel free to try a simple turn off/wait 10/turn on first.

Prior to issue (3 days ago) - Down 7Mb Up 0.6Mb
During issue - Down 0.25Mb Up 0.4Mb
Since reset - Down 10.2Mb Up 0.7Mb

Lets hope it stays strong for more than 30 minutes!!!

[Themutznutz]

on 23-06-2012 05:40 PM

Hi Everyone

We have deployed an update which should have resolved the problems you were experiencing. We would like to apologise for the inconvenience caused.

Thanks
John-B
Sky Knowledge Advisor

[demonknight9]

I didn't even have to reboot, it's back on as it was before all this chaos. Now let's download some stuff