Slow speed help!

[Liam234]

Hi, I have recently moved from Sky Connect to Unlimited,
We were activated on the Wednesday (20th) and was suppose to be starting out at around 4mb however 3 days later I am still only getting around 2.6mb
The speed sky quoted was 9.6Mbps - 16.4Mbps
I know it gradually increases but should it really be this low after 3 days?

Thanks
Liam

[Isitme]

Post your router stats please,
How to get your router statistics - Sky User - The unofficial support forum for everything Sky!

[Liam234]

Hi,
ROUTER STATISTICS

System Up Time: 6:12:53

Port	Status	TxPkts	RxPkts	Collisions	Tx B/s	Rx B/s	Up Time
WAN	MER	336452	358288	0	2550	11898	6:09:09
LAN	Down	0	0	0	0	0	6:12:53
WLAN	Up	366344	343953	0	12126	2594	6:12:31

ADSL Link	Downstream	Upstream
Connection Speed	2606 kbps	798 kbps
Line Attenuation	48.5 dB	29.3 dB
Noise Margin	11.3 dB	15.7 dB

[Isitme]

With those stats you are not going to get 9-16Mb, 6-7 Mb would be good. Can you plug into your Test socketa nd post the stats from there, use only the ADSL cable supplied by Sky.

How to test your ADSL in the Master Test Socket - Sky User - The unofficial support forum for everything Sky!

[Liam234]

Hi, plugged into test socket and speed has increased.
New statistics:
ROUTER STATISTICS

System Up Time: 0:02:06

Port	Status	TxPkts	RxPkts	Collisions	Tx B/s	Rx B/s	Up Time
WAN	MER	8	33	0	9	33	0:00:24
LAN	Down	0	0	0	0	0	0:02:06
WLAN	Up	592	486	0	1473	481	0:01:44

ADSL Link	Downstream	Upstream
Connection Speed	4093 kbps	798 kbps
Line Attenuation	49.0 dB	29.3 dB
Noise Margin	3.8 dB	15.9 dB

[Isitme]

The speed has increased but at the expense of a lot of noise margin. Let it train for a few days and see how it goes. As things stand you are not going to get any more.