poor speeds and dropouts

[thequeenscheese]

i recently suffered a few dropouts (and fifa 12 loses cos of) with sky unlimited which along with poor speeds promted me to call bt to enquire about infinity and as usual not for me yet but the bt fella did say i should achieve 5.5mb, but for a long time i havent achieved more than 1.45mb previously averaged 3mb but this seems along time ago(altho still p**s poor by todays standards).
any1 had this, can offer a reason or sudggest a way to aproach sky?, yes done all the usual checks router resets, and other things 1.45mb is from router page, router is a d-link standerd sent out by them but i have had the netgear also which broke but speed was the same, my exchange is hyde (sk14) infinity enabled but not quite at my addy yet

cant post stats as usin the netbook to do this so no snipping tool to capture a screenshot..

[AdamLC]

cant post stats as usin the netbook to do this so no snipping tool to capture a screenshot..

Just copy and paste them straight in. Doesn't need to be a screenshot

[thequeenscheese]

Oh right i see didnt think of that lol, here they are

Status	TxPkts	RxPkts	Collisions	Tx B/s	Rx B/s	Up Time
WAN	PPPoA	5556	5729	0	85	464	02:58:15
LAN		1177627	1101553	0	239	83	393:53:26
WLAN		2551225	1720697	0	200981	26583	02:58:05

ADSL Link	Downstream	Upstream
Connection Speed	1888 kbps	544 kbps
Line Attenuation	58.5db	31.5db
Noise Margin	4.8db	15.0db

[Isitme]

You should do better than that. Do you have a Test socket(link below)? If so, plug into it and post your stats from there. Use only the ADSL cable supplied by Sky and check when the faceplate is off that all of your other extensions are dead.

[thequeenscheese]

Hi no test socket, 2 sockets in the house and using the main 1 i have been through this before with them they even made me change the phone socket for a new 1 and it resulted in being a fault on the exchange but this was more of a dropout issue when the phone was used, ive tried 100s of filters plugging unplugging the phones u name it ive done it, the phone is currently plugged into the secondary in another room (nothing changes if unplugged) as they told me it was interfering with the skybox this is plugged into the same line a bb but again makes no odds when unplugged, again 3-4 pcs/nettbook/lappys and all same speeds..

[Isitme]

Do you have another router you can plug in? It does not need to connect to Sky, just report the stats.

[thequeenscheese]

i can try think i have if can find it..

[thequeenscheese]

these are the stats from the netgear skyrouter the one they said was duff and replaced..

Port	Status	TxPkts	RxPkts	Collisions	Tx B/s	Rx B/s	Up Time
WAN	PPPoA	3	3	0	93	27	00:00:02
LAN	100M/Full	199	0	0	499	0	00:01:16
WLAN	11M/54M	367	482	0	3691	975	00:01:03

ADSL Link	Downstream	Upstream
Connection Speed	1856 kbps	544 kbps
Line Attenuation	56 db	31 db
Noise Margin	7 db	11 db

[thequeenscheese]

and again now its been up for a short while

these are the stats from the netgear skyrouter the one they said was duff and replaced..

Port	Status	TxPkts	RxPkts	Collisions	Tx B/s	Rx B/s	Up Time
WAN	PPPoA	3	3	0	93	27	00:00:02
LAN	100M/Full	199	0	0	499	0	00:01:16
WLAN	11M/54M	367	482	0	3691	975	00:01:03

ADSL Link	Downstream	Upstream
Connection Speed	1856 kbps	544 kbps
Line Attenuation	56 db	31 db
Noise Margin	7 db	11 db

[thequeenscheese]

or this tut.....

ystem Up Time: 00:48:26

Port	Status	TxPkts	RxPkts	Collisions	Tx B/s	Rx B/s	Up Time
WAN	PPPoA	29881	31312	0	6915	8405	00:47:07
LAN	100M/Full	1419	0	0	51	0	00:48:21
WLAN	11M/54M	34866	33052	0	8896	7002	00:48:08

ADSL Link	Downstream	Upstream
Connection Speed	1856 kbps	544 kbps
Line Attenuation	56 db	31 db
Noise Margin	7 db	11 db