poor speeds and dropouts

[Isitme]

That is slightly better than your other router. The speed is the same but the noise margin is much better. I know you said you had done it all before but can you remove everything from the phone except the router and using only the ADSL cable supplied by Sky, take your stats again. Your speed is not going to go up, as you are capped at 1856/544, what you are looking for is an increase in the noise margin.

Can you also do a quiet line test on your phone line by removing the router and everything else and plug in a corded phone. Dial 1 digit and listen. Any noise?

[thequeenscheese]

ok this is with everything except the router unplugged

Router Statistics

System Up Time: 02:19:41

Port	Status	TxPkts	RxPkts	Collisions	Tx B/s	Rx B/s	Up Time
WAN	PPPoA	125	96	0	613	177	00:00:34
LAN	100M/Full	2239	0	0	33	0	02:19:36
WLAN	11M/54M	78979	74153	0	7045	3926	02:19:23

ADSL Link	Downstream	Upstream
Connection Speed	1888 kbps	544 kbps
Line Attenuation	55 db	31 db
Noise Margin	7 db	14 db

[thequeenscheese]

i do beleive that im a distance away from the exchange and i accept that ill never acheive rapid speeds, but it the fact that bt said i should be acheiving 5.5mbps, not upto, acheiving and that along with the fact that previously ive had 2.5-3mbps 1.5mbps is nowhere near something has changed and not for the better..

also dont have a corded phone to test noise

[Isitme]

It looks like you have a fault on your line or it is just in a very poor condition. Your attenuation should allow a sync speed of around 5Mb, but your noise margin is preventing it. Unfortunately unless Sky can find a fault on the line it is very difficult to get anything done.

[thequeenscheese]

ok i tried something - unplugged and turned off everything in the house except the router and now the noise margins have gone up

Statistics

System Up Time: 00:07:12

Port	Status	TxPkts	RxPkts	Collisions	Tx B/s	Rx B/s	Up Time
WAN	PPPoA	47	21	0	737	108	00:00:21
LAN	100M/Full	299	0	0	140	0	00:07:07
WLAN	11M/54M	1624	1685	0	2777	913	00:06:55

ADSL Link	Downstream	Upstream
Connection Speed	1888 kbps	544 kbps
Line Attenuation	55 db	31 db
Noise Margin	10 db	14 db

shouldnt they have gone down if anything, tried 5 filters all with same result...

[thequeenscheese]

Also dunno if i mentioned or not but previously we had an issue with evrytime the phone rang the line would dropout during or aftert the call even dropped out with an incoming call and no phone plugged in, so called sky rar rar rar after they made me swap out the face plate for a new 1(face plate has pop out sections radio tv and phone) so did this and still same, eventually they sent an engineer to the box/exchange or wherever and the dropouts ceased its since theni spose the speeds been poor..
As i said above i dunno why the noise increases the more stuff i unplug and turn off at the socket..

[Isitme]

As i said above i dunno why the noise increases the more stuff i unplug and turn off at the socket..

That is because they have been interfering with the broadband signal. If you have an NTE5 linebox, fit and use a filtered faceplate and most of your problems will be over. With your stats above Sky would be able to increase your speed to about 4Mb. You could call and get them to reconfigure it now, but as soon as you plug things back in, your speed will drop again. Make sure that when you do put things back that a filter is fitted first to all sockets in use, this includes especially the SkyHD box if you have one plugged in.

[thequeenscheese]

I thought i needed the noise margin to be lower tho not higher? ( I admit i have no idea), or am i wrong i prob am and besides i will have to turn it all back on/plug in again, no other option thats where my sockets and things are, the faceplate is one that includes tv radio and the tv rf feed to other rooms, or can i get a filter snap in face plate same as this:

[Isitme]

The higher the noise margin is, the more speed you can get. As your speed is raised the noise margin will come down.

I don't know of a filterplate you can use on that type is fitting. All you can do is make sure you have a filter on all the sockets in use.

[thequeenscheese]

ah i see so the fact that the noise margin increased when i unplugged things was good, i was thinking it was bad?