Disconnected then reconnected with 30% loss of speed

[Semproxion]

Hi,

Last week I was enjoying a nice multiplayer session online with some friends when my connection destabilised and I was disconnected from the internet. It took near 30mins to reconnect. When it did reconnect, it connected at 6.2Mbps when before the crash it was 10.1Mbps.

Since then I've rebooted the router once and now I'm up to 6.9Mbps.

I'm an Unlimited customer (Broadband) of just over a year and it was 10.1Mbps from day one and last week was the first time it's crashed out.

My router is a Sagem F@st 2304 and is always on & is connected to a UPS/Anti-surge device.

Is there anything I can do before I go rip Sky a new one?

Oh and I'm quite technically minded so I'm not afraid of the advanced stuff

And if this helps:

Manufacturer	Sagemcom
Model Number	F@ST2304
Firmware Version	5.14.6.1a4N
ADSL Firmware Version	A2pD030n.d23b

Modem Status	Connected
DownStream Connection Speed	6926 kbps
UpStream Connection Speed	796 kbps
VPI	0
VCI	38

MAC Address
IP Address
Network Type	PPPoA
IP Subnet Mask	255.255.255.255
Gateway IP Address	87.87.252.55
Domain Name Server	90.207.238.97 90.207.238.99

[Isitme]

Post your stats please-
How to get your router statistics - Sky User - The unofficial support forum for everything Sky!

[Semproxion]

As requested:

System Up Time: 1:46:09

Port	Status	TxPkts	RxPkts	Collisions	Tx B/s	Rx B/s	Up Time
WAN	PPPoA	46817	68722	0	7970232	78560330	1:44:43
LAN	Up	75950	50963	0	82268674	9687170	1:46:09
WLAN	Up	3971	2498	0	1452731	376259	1:45:50

ADSL Link	Downstream	Upstream
Connection Speed	6926 kbps	796 kbps
Line Attenuation	38.5 dB	19.9 dB
Noise Margin	6.8 dB	12.0 dB

[Isitme]

It looks like your line has developed a fault or is suffering from interference. To rule out internal problems, plug into the Test socket, link below. using only the ADSL cable supplied by Sky.

Is your voice line clear of noise?

[Semproxion]

It looks like your line has developed a fault or is suffering from interference. To rule out internal problems, plug into the Test socket, link below. using only the ADSL cable supplied by Sky.

Is your voice line clear of noise?

Thanks

My router is already connected to the test socket via the supplied cables as there isn't a normal one fitted, it was a second line originally fitted back in the days of dialup but we cancelled the primary line a couple of years back.

Voice line is perfect

[Isitme]

Grasping at straws but in the unlikely chance that the UPS is misbehaving, could you disconnect it and plug the router straight into the power supply?

If this does not help, the only thing you can do is call Sky and ask them to check your connection. They may be able to reconfigure it to get your speed back up.

[Semproxion]

Grasping at straws but in the unlikely chance that the UPS is misbehaving, could you disconnect it and plug the router straight into the power supply?

If this does not help, the only thing you can do is call Sky and ask them to check your connection. They may be able to reconfigure it to get your speed back up.

Ok. I've done that and still no joy getting beyond 6.9

I think I'm gonna have to bite the bullet and give them a call.

Thanks for the help