Awful Speed

[Burger]

Hi,

We have been with Sky BBU since about August last year, and since then our internet has been excellent, uptime, speed etc, no complaints.

In the last couple of weeks the speed has gone from great to god-awful. Router is connecting between 15,000-20,000 kbps, but the actual experienced speed is terrible. We have not changed anything, there are no attached devices that shouldn't be. It's not continuously bad, I was downloading stuff from Steam yesterday at 1.2 MB/s but yet again it's gone back to ****.

Eg:


Some stats:

ADSL Firmware Version	A2pD030i.d22k
Modem Status	ADSL Link Up
DownStream Connection Speed	15358
UpStream Connection Speed	945
VPI	0
VCI	40

System Up Time: 00:24:51

Port	Status	TxPkts	RxPkts	Collisions	Tx B/s	Rx B/s	Up Time
WAN	MER	180513	162081	0	73814	30917	00:23:55
LAN		0	0	0	0	0	00:00:00
WLAN		171945	198371	0	143229	314220	00:05:51

ADSL Link	Downstream	Upstream
Connection Speed	15358 kbps	945 kbps
Line Attenuation	22.5db	13.9db
Noise Margin	6.4db	7.0db

[Isitme]

Can you plug in with an ethernet cable and check your speed? It looks like it may be a wireless problem.

[Burger]

Can you plug in with an ethernet cable and check your speed? It looks like it may be a wireless problem.

Hi,

Thanks for the reply, here is the same test with Wifi Off, over LAN:

[Isitme]

Can you check if your exchange is listed here-
Sky Help and Support | Service Status

Also check your line for noise, plug a corded phone into the Test/Master socket and dial one digit. You should hear nothing except maybe a very faint hiss.

Just to rule out nasties, if you are using Windows, can you start in Safe Mode with Networking and check your speed here- Sky User - Broadband Speed Tester

[Burger]

Hi,

Mac user here. No corded phone available, and I believe there is only one working phone socket in our flat (installed by Openreach).

I just ran the test again, you can see the problem is intermittent.



Sky support says Wandsworth exchange is not affected. Also the exchange is 0.17 miles away, it's literally down the road.

Is it more likely that this is a capacity issue, or something at sky's end?

[Isitme]

I doubt if it is a capacity issue, this would normally show over an extended period and not vary over a short period. Your only course is to phone Sky and jump through their hoops I'm afraid. Getting them to understand that your sync is fine but your throughput is poor is sometimes very difficult.

[timc]

In my limited experience of complaining I've emailed from MySky detailing quite carefully the problem and I've been pleased with the results. As I'm not on SkyTalk this is the cheapest , most effective method.

You seem to get straight to someone more understanding.