New connection

[Laprion]

I dont no if this will help things just noticed that my phone package was connected yesterday and in mysky it says that broadband tests started on that day so here's hoping for some reason phone and broadband activated different days

Still looking pretty bad. Have you tried the Test socket?

as Isitme said you really need to try the test socket sky will ask to it will help to determine if there is a fault on the line too

[User05]

As we've said time and time again, you're not going to get this resolved by ignoring the test socket advice.

[1067]

This is my stats in the test socket Router Statistics

System Up Time: 0:01:44

Port	Status	TxPkts	RxPkts	Collisions	Tx B/s	Rx B/s	Up Time
WAN	MER	114	141	0	158	534	0:01:01
LAN	Down	0	0	0	0	0	0:01:44
WLAN	Up	919	773	0	4386	1530	0:01:22

ADSL Link	Downstream	Upstream
Connection Speed	1531 kbps	606 kbps
Line Attenuation	48.0 dB	27.2 dB
Noise Margin	9.8 dB	17.7 dB

Poll Interval: (secs, at least 3s)

As we've said time and time again, you're not going to get this resolved by ignoring the test socket advice.

[1067]

Everyone on here says to try the test socket and i did now no one posts back now

This is my stats in the test socket Router Statistics

System Up Time: 0:01:44

Port	Status	TxPkts	RxPkts	Collisions	Tx B/s	Rx B/s	Up Time
WAN	MER	114	141	0	158	534	0:01:01
LAN	Down	0	0	0	0	0	0:01:44
WLAN	Up	919	773	0	4386	1530	0:01:22

ADSL Link	Downstream	Upstream
Connection Speed	1531 kbps	606 kbps
Line Attenuation	48.0 dB	27.2 dB
Noise Margin	9.8 dB	17.7 dB

Poll Interval: (secs, at least 3s)

[NewsreadeR]

Before

ADSL Link	Downstream	Upstream
Connection Speed	1248 kbps	606 kbps
Line Attenuation	47.0 dB	25.9 dB
Noise Margin	8.0 dB	15.9 dB

After

ADSL Link	Downstream	Upstream
Connection Speed	1531 kbps	606 kbps
Line Attenuation	48.0 dB	27.2 dB
Noise Margin	9.8 dB	17.7 dB

For comparison.

[User05]

Can you confirm what was connected to the test socket when you took those stats?

[NewsreadeR]

Sorry I originally copied and pasted the wrong ones.

You are still getting far less than what you should be doing, maybe others can advise.

[1067]

I emailed sky yesterday with the same stats i have no reply as of yet

[1067]

yaaass
Router Statistics

System Up Time: 20:39:43

Port	Status	TxPkts	RxPkts	Collisions	Tx B/s	Rx B/s	Up Time
WAN	MER	640	129181	0	1	463	0:06:56
LAN	Up	60751	30295	0	205	91	20:39:43
WLAN	Up	148824	180549	0	593	2329	20:39:21

ADSL Link	Downstream	Upstream
Connection Speed	6839 kbps	765 kbps
Line Attenuation	48.0 dB	11.4 dB
Noise Margin	7.3 dB	16.4 dB

Poll Interval: (secs, at least 3s)

[Isitme]

Everyone on here says to try the test socket and i did now no one posts back now

It took you 3 days to comply with the request, do you really expect an immediate answer?

Can you confirm that when you plugged into the Test socket, any other sockets you have had no dial tone? Can you also confirm that you used only the ADSL cable supplied by Sky and not an extension of any kind. If the answer to these is yes, then it looks like you have a fault on your external line. Can you do a quiet line test by plugging into the Test socket and dialing 1 digit and listening. You should hear nothing, except possibly a very quiet hiss. Anything more and you should report it to your phone provider, Sky, as a noisy voice line.