High attenuation on new line

[sinful6]

Hi,

I might be being a bit hasty here but I have just had a new Sky Unlimited line installed and I am really shocked by my downstream line attenuation.

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN MER 4312 10836 0 1313 12296 00:12:08
LAN 17018 14959 0 8802 1797 00:26:40
WLAN 160 160 0 31 30 00:11:58


ADSL Link Downstream Upstream
Connection Speed 896 kbps 608 kbps
Line Attenuation 63.5db 31.5db
Noise Margin 6.9db 8.0db

I am under 1km from the exchange by road and lived in a property across the road 4 months ago which had a constant stable connection of around 16.5mb (I think I had a line attenuation of 27db but can't guarantee).

A few key points:

• I have just left virgin during the 28 day cancellation but the BT engineer left the Virgin faceplate in
• I have plugged the router directly into the test socket with a filter and short telephone cable
• I am using Cat5e cable to connect my pc to the router
• The router is the one I had at my previous flat (a Dlink DSL) as they have not sent my new one yet
• Sky have confirmed today that once DLM is over I should be able to receive 11.5mb minimum

I am really worried that the wiring is busted seeing as the line attenuation is so high. I tried to get them to look at the line but they can't until tomorrow when it should show as activated on their system. I have been waiting for a long time for it to be installed and just wanted to check if anyone has any ideas as to how this could be fixed.

[Isitme]

You might find that when the line is fully activated it will sort itself out.

I have plugged the router directly into the test socket with a filter and short telephone cable

Can you do this using only the ADSL cable supplied by Sky? Trailing telephone cables can effect broadband very badly.

[sinful6]

Oh my word. I nearly wet myself laughing at how stupid I had been. When you posted that I went hunting for a better cable and managed to find one, went to plug it in and realised I had connected the router to the Phone port on the filter.

Unbelievably embarrassed about that but thought I'd better put a reply in case some other fool does the same thing.

Stats are now:

ADSL Link Downstream Upstream
Connection Speed 4095 kbps 606 kbps
Line Attenuation 31.5db 18.2db
Noise Margin 16.9db 18.5db

Thanks for the help, such a relief that it's working properly!

[gorebrush]

Plenty of room for an increase there too with your 16db noise margin.

I'm surprised it worked at all though!