Major Broadband Fault - 2 years on and still no progress :(

[Isitme]

Fitting an RF3 filter can sometimes help, but there is no guarantee. - BT 80B RF3 Junction Box (3 way IDC to 3 way screw connectors with RFI protection)

The new VDSL filters have one of these fitted.

[amalkin93]

Fitting an RF3 filter can sometimes help, but there is no guarantee. - BT 80B RF3 Junction Box (3 way IDC to 3 way screw connectors with RFI protection)

The new VDSL filters have one of these fitted.

Interesting, by VSDL filter, do you mean the newer BTO faceplates which look like this? http://www.run-it-direct.co.uk/image...s/DSCF0410.jpg

Before my recent BTO/Sky visit, I had one of those, but the engineer recently removed it and replaced it with one like this http://www.avoro.co.uk/images/LJ5204.jpg

However, I've always used the test socket, so if that bypassed the RF3 filter then it wont be that, any idea weather the test socket is filtered by it?

[Isitme]

No the VDSL filter looks like this -
BT/Openreach VDSL/ADSL Premium Faceplate

I don't think the ADSL type which you had, has the RF filter built in. The BTO should have replaced it with a similar one if it was faulty, not a standard NTE5a which you have now. Filtered faceplates have proved themselves to be more efficient than plug in filters.

If you have an RF3 fitted, like my previous link, it is fitted on the incoming wire before it goes into the Master socket.

[amalkin93]

No the VDSL filter looks like this -
BT/Openreach VDSL/ADSL Premium Faceplate

I don't think the ADSL type which you had, has the RF filter built in. The BTO should have replaced it with a similar one if it was faulty, not a standard NTE5a which you have now. Filtered faceplates have proved themselves to be more efficient than plug in filters.

If you have an RF3 fitted, like my previous link, it is fitted on the incoming wire before it goes into the Master socket.

Ok, well BTO removed and took the old built in filter socket, and Sky made the remove the RF filter too, as on there end it apparently caused errors. Luckily they are installing Fibre in a week so they will likely install a new one.

The BTO guy also swapped the old wall cable round, to a thicker 'twisted pair' type cable, will this be a benefit to the line?

[amalkin93]

Alright so I followed the tutorial on the link Isitme sent (thanks!), I used a MW radio at the 612khz mark, and found a possible source.

We have a Gigaset digital phone set, which uses a base station box to communicate to the handsets in the house. When using the MW radio, it emits a horrid loud buzz which pulses through the room its in, I found no other devices emitting such noise, only a little expected white noise from computer PSUs and screens. Ive moved the base station as far away as I can from the phone socket (about 5 metres) and now the sound cannot be picked up on the radio around the master socket area.

Now it would make sense that this base station could of been causing this, as it was right next to the master socket, however i've had this base station sometime, even before the first occurrence of this new issue last week. Also the times the SNR has gone crazy do not coincide with any specific handset/base station usage time?

[IWasNotTheEnemy]

Change to a basic corded phone and see how things go

[amalkin93]

Change to a basic corded phone and see how things go

Cant really do that, this phone system is quite pricy and would be a waste to not use, im not totally sure it is this even.

Also I have mentioned previously that I cant use basic corded phones on my line as they short it on every call.

For now i've moved it physically away from the line, beyond a point to where it can be heard on a radio, I still have some suspicions that its being caused by something the neighbours are using as the high noise times dont match any usage patterns in my home, however the patterns only occur at mornings and evenings, not during the night or during the day when they have gone to work.

If this continues Ill try get Sky to get those REIN engineers out to see, hopefully we can track it down.

Thanks

[IWasNotTheEnemy]

So you think you know where the issue is but don't want to try and fix it yourself - even if it's your expensive phone system? In that case why are Sky even helping you?

Surely it's easier for you to remove everything and just use a corded handset for the sake of ruling things out? I'm surprised BT/Sky haven't told you to remove all this before sending the first engineer!

[amalkin93]

So you think you know where the issue is but don't want to try and fix it yourself - even if it's your expensive phone system? In that case why are Sky even helping you?

Surely it's easier for you to remove everything and just use a corded handset for the sake of ruling things out? I'm surprised BT/Sky haven't told you to remove all this before sending the first engineer!

Have already tested with an old handset for over a year, in which there were numerous other problems including a leaking cabinet, a bad underground joint and a DSLAM issue, which have now been fixed thanks to Sky with BTO.

And believe me, you wont believe how much equipment I have swapped around in attempt to fix this, the main issue which turned out to be an external line fault.

This issue has only just arisen, these handsets have been in possession for months, it makes no sense to fully pinpoint them for a recent issue, there has been months at a time when the BB has been fine even when the base station was right next to the master.

[Scubbie]

I have to say that I would side with IWNTE and agree that you should at least try a corded telephone. It is actually good practise to have a corded telephone to hand anyway. Should you have a localised power cut, the corded telephone should still work and allow you to summon help if required.

We aren't suggesting that you forget your DECT phone. If it proves to be causing a problem, then I would suggest that you consider enquiring about getting it repaired as it is not functioning correctly.