384kbps we pay for 20mb unlimited broadband!!

[stumilner2009]

Hi guys new to the forum so as the title suggests our broadband speed is terrible was wondering if you any of you could identify the problem.

Just to let u know the modem is plugged into the mains socket, all adsl filters are in place & I've ran a speed test using both a wired & wireless conection.

connection speed
downstream 384kbps
upstream 253 kbps

line attenuation
downstream 32.5db
upstream 18.5db

noise margin
downstream 15.5db
upstream 17.5db

Any help is really appreciated thanks.

[Isitme]

If all your filters are plugged into the phone socket first and everything plugged into the phone is going through a filter, call Sky and ask them to configure your line as DLM has left the speed very low. You may have to call a few times to get someone to take action.

[stumilner2009]

I see will give them a call asap, just wanted to check if their was anything I could've gone before calling them. what is DLM?

[Mystic Eddy]

Might have problems until Friday. Their systems are being updated so they probably won't be able to access your broadband details to fix the problem.

[Markh2001]

These are my router settings my speed is usually less than 1 megabit. Can you seen anything out of the blue that is affecting my speed?

System Up Time: 51:18:56
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 108112 137991 0 24209264 72201625 8:57:57
LAN Down 0 0 0 0 0 51:18:56
WLAN Up 625205 489193 0 427883781 97136278 51:18:37
ADSL Link Downstream Upstream
Connection Speed 1024 kbps 480 kbps
Line Attenuation 63.5 dB 31.5 dB
Noise Margin 11.3 dB 16.0 dB

[Scubbie]

These are my router settings my speed is usually less than 1 megabit. Can you seen anything out of the blue that is affecting my speed?...

Being dealt with here: http://www.skyuser.co.uk/forum/sky-b...ease-help.html

Please do not post the same question in multiple posts or hijack other threads, it only serves to upset the membership.

Thank you.