May have broken my Sky router?

[Liam76]

I was messing around with subnetting and IP addresses a couple nights ago and I lost connection to my Sky router downstairs (I have my Sky router downstairs and a Linksys router in my bedroom which my PC is connected to). I reset my Sky router to get it back to factory default settings and eventually got reconnected to the router. However; since then, I've had no internet connection.

After resetting my Sky router and my Linksys router (upstairs) to factory default settings my Sky router still won't connect to the internet. My Sky router is a Netgear DG834GT. I can still connect to my Sky router and access the configuration pages, but the 'Modem Status' is stuck on 'Connecting' and the 'i' or "upside-down question mark" light on the front of the Sky router is constantly off.

Things I've tried:

• Turning my Sky router off for half an hour and turning it back on again
• Turning my Sky router, Linksys router and PC off simultaneously and turning them on again
• Connecting my Sky router directly to my PC

My Sky router is connected to a working microfilter which is connected to the master socket.

Any help will be greatly appreciated.

[Router Fan]

Have you tried another ADSL cable?

[Liam76]

Have you tried another ADSL cable?

No, I don't have one to try with. I did order a longer one earlier though so I could have my Sky router upstairs. I'll try it when it arrives.

I don't think that's the problem though, since I lost internet after I was trying to fix my connection to the Sky router.

[fuzzy logic]

It's a long shot, but try clicking the "Sky test" button - the test will always fail, but it tries test login details, which should clear a stale session (I'd be surprised if that's the cause though)..

[Liam76]

It's a long shot, but try clicking the "Sky test" button - the test will always fail, but it tries test login details, which should clear a stale session (I'd be surprised if that's the cause though)..

I tried that earlier; I get 'Error code: 100'.

[Router Fan]

The only way to test if the router is faulty is to get another one, you will need to extract the login details from your current Sky router though so you can use it on the Sky network.

I hope that helps.

[Liam76]

The only way to test if the router is faulty is to get another one, you will need to extract the login details from your current Sky router though so you can use it on the Sky network.

I hope that helps.

I don't have another one with an RJ11 port to test it, and don't really want to buy a new one.

[Isitme]

Have you called Sky to report the problem? If the Internet light is not coming on at all it suggests the router is broken, but you could try a recovery. You will find the tools to do this on the Sky CD. It may fix it, but I wouldn't hold out too much hope.

If you have the GT as your profile says there is a good chance it is at the end of its life. This applies especially if it has been used on flat, which causes overheating and shortens its life.

You say you have a Linksys router. Is this an ADSL one or a plain router? If it is an ADSL one plug it into the phone line and see if the internet light comes on.