Capped Speed....

[JohnSayce]

I've been with sky broadband for about four years now. When I initially signed up I got speeds of about 10meg down and thought my line could do better. I complained and they removed the cap and my line got about 14 meg.

For the past two years I've been graphing my line stats and two weeks ago my downstream speed was halved. They don't really help with much but I like the pretty pictures.

Had a look on mysky and it says

"Your Connection Details
We constantly monitor your line to make sure it has been set to support the fastest speed possible whilst maintaining a stable connection.

Line connection testing completed on 15/12/2011, resulting in the following settings:

Download speed setting
Your connection has been set to a download speed of up to 7.0Mbps . "

The relevant stats are:

Down Up
Speed 7008 kbps 796 kbps
Capacity Used: 50% 88%
Noise Margin: 9.5 dB 14.5 dB
Attenuation: 31.0 dB 15.0 dB

Given that I've had 14 meg for two years I know my line will do it but it isn't perfect. It can sometimes faulter when streaming videos. But that's only an issue once a month or so.

I presume my line will still do more given the stats and I presume I could still complain to remove the cap. But are they just going to cap it again with some automatic testing proceedure?

[Isitme]

You can ask them to remove the cap but before doing so, plug the router into your Test socket and take the stats from there. You may see an increase in the noise margin, if so it indicates that something in your internal wiring has changed causing the speed reduction. There is also a chance that if you have Sky phone rental you have been moved to the SVBN. This has caused some to experience a speed loss.
How to test your ADSL in the Master Test Socket

[SheziKalebra]

And to add to that - you may want to try a new microfilter too and remove any extension cabling in your setup if you have any.

Power cycle your router after that and post your stats :-)