Results 1 to 5 of 5
third party router problems
This is a discussion on third party router problems within the Sky Broadband help forums, part of the Sky Broadband help and support category; I spoke to Sky before Christmas as my Netgear router was not performing very well. They went through all sorts ...
LinkBack URL
About LinkBacks- 27-01-12, 05:46 PM #1
Sky User Member
Exchange: 0208Broadband ISP: Sky Broadband UnlimitedRouter: Netgear V2 DG934GSky TV: Sky Basic- Join Date
- Jan 2012
- Posts
- 1
- Thanks
- 0
- Thanked 0 Times in 0 Posts
third party router problems
I spoke to Sky before Christmas as my Netgear router was not performing very well. They went through all sorts of tricks to make it faster but it failed to respond. They stated that I could buy my own router and it would not be a problem. Eventually I got round to buying a Netgear N600 and have now spend 3 days trying to set it up. After contacting Sky again they stated I could Not use my own router that they never said that and would not assist in supplying ISP details or any other info. After searching the internet I found out how to obtain my password/user name but each time I attempt to set up the new router and insert this info the router fails... can anyone help me? or am I stuck with the old router forever...
I hope I haven't wasted my money
thanks for any help
Advertisement- 27-01-12, 06:10 PM #2
Sky User Member
Exchange: SSRADBroadband ISP: NOWTV Fab FibreRouter: NOWTV Hub 2Sky TV: NowTV- Join Date
- Apr 2007
- Location
- Peasedown St. John, Bath
- Posts
- 9,379
- Thanks
- 4
- Thanked 122 Times in 121 Posts
Re: third party router problems
Read the non-Sky router Q&A in the passwords section, all the info is in there
-------------------------------------------
Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket
- 27-01-12, 06:27 PM #3
Sky User Moderator
Exchange: 02392Broadband ISP: Other ISPRouter: Non-Sky RouterSky TV: Sky+HD box- Join Date
- Mar 2010
- Location
- Near Portsmouth
- Posts
- 28,242
- Thanks
- 848
- Thanked 2,240 Times in 2,103 Posts
Re: third party router problems
Just a couple of additional things:
- Don't use the automatic setup, the router misreads Sky's connection and will attempt to set you up with a PPPoE connection, this is incorrect.
- Update the firmware to the latest version: v1.0.0.17, if you haven't go this version installed.
Also take a look this thread:
http://www.skyuser.co.uk/forum/techn...d3700-sky.html
PlusNet Fibre since Jan 2021
Previously Sky Fibre & Sky BB since 2010.
- 23-02-13, 12:45 AM #4
Sky User Member
Exchange:Broadband ISP: Sky Broadband UnlimitedRouter: Non Sky RouterSky TV: Sky Basic
- Join Date
- Feb 2013
- Posts
- 1
- Thanks
- 0
- Thanked 0 Times in 0 Posts
Re: third party router problems
I have a 3rd party router, none of your settings on the front page of this thread works for me. i have the netgear router dgnd3300 v2 ... and i have the sky password that i need to put in and all that.. but it never works..
- 23-02-13, 12:08 PM #5
Sky User Moderator
Exchange: 02392Broadband ISP: Other ISPRouter: Non-Sky RouterSky TV: Sky+HD box
- Join Date
- Mar 2010
- Location
- Near Portsmouth
- Posts
- 28,242
- Thanks
- 848
- Thanked 2,240 Times in 2,103 Posts
Re: third party router problems
A few questions for you:
What connection does the Sky router report when you connect it? (i.e. PPPoA or MER)
When you gained the password from the Sky router, did you copy and paste the information across?
Assuming that the connection is PPPoA and not MER, then the settings should be:
Encapsulation : PPPoA
Multiplexing Method : VC-Based / VC-Mux
VPI : 0
VCI : 38
DSL Mode : Auto or ADSL2+
MTU : 1500 (however 1458 will work fine if you can not set it this high)
If the connection is MER, then the Netgear router will not work on your Sky connection.
PlusNet Fibre since Jan 2021
Previously Sky Fibre & Sky BB since 2010.
Reply With Quote
