Sky - SNR ("noise") far too high!

[cmack1]

Alright folks. New to sky here.

I've just switched from a BeUnlimited package to skys top package.

I know for a fact that my ADSL2+ line with o2/be was hitting 21 meg and above but with sky I'm getting only 9meg.

I understand that this is because for the first ten days they tweak the line and they will raise it to the max attainable.

But, and here's my issue. They claim max attainable to be 14meg.

This leads me to my question: Will sky lower my SNR lower than 8db?

It's now at 15.6db and i mentioned lowering it to a customer service rep and she seemed to think I am not allowed to ask for it to be changed and the lowest sky will set it is 8db.

Now, having been with o2(be) I am used to technically clued up tech support who are willing to do as i ask with my line, yet i'm now worried sky are not as flexible.

Is this true regarding the SNR? I'm literally right next to the exchange, and my line can run perfectly with it set to 3db.

My conclusion is the max attainable is so low at 14 meg because of the high minimum SNR but I think I will cancel my service if they refuse to let me control this.

Can somebody let me know?

[SheziKalebra]

Hey cmack and welcome to the forums. I will find out and let you know by tomorrow evening what we can do for you.

Shezi

[launton]

Hi

Ex Be* myself

I'm in the same boat really and am gonna give sky a call in a few days when DLM finishes. I, too connected at 19 down on a 3db snr and am down to 10 with an 18snr (lol)

I'll keep an eye on this interesting forum post and see what happens.

Good luck

[indefatigable]

The lowest your SNR will go to on Sky is 6.9db. It will go lower, but only if there is a problem. They aim for 7db for stability. If you are on SVBN (which chances are you will be) then there are no settings available on the configuration tools Sky use that will allow the target SNR to be below 7.

[IWasNotTheEnemy]

There isn't on the DSLAMs any more unless the CST agent you speak to still has PuTTY logins but even then they'd probably not do it...

To the OP, Sky won't be the same as o2/be* - the settings used are more conservative on Sky as they go for stability over speed. If it's still above 7dB at the end of the DLM period then give them a buzz and they'll manually set the speed

[Scubbie]

I know for a fact that my ADSL2+ line with o2/be was hitting 21 meg and above but with sky I'm getting only 9meg.

I understand that this is because for the first ten days they tweak the line and they will raise it to the max attainable.

If you post your router's connection stats we may be able to give you a better idea as to what might be achievable.

How to get your router statistics

Hey cmack and welcome to the forums. I will find out and let you know by tomorrow evening what we can do for you.

Shezi

What are you on? If you can't answer a simple question like this, then I seriously doubt that you are a capable individual working in Sky's support teams.

[IWasNotTheEnemy]

Might have PM'd the OP to get some details and then manually configured the line? Totally against Sky policy but you never know...

[cmack1]

There isn't on the DSLAMs any more unless the CST agent you speak to still has PuTTY logins but even then they'd probably not do it...

To the OP, Sky won't be the same as o2/be* - the settings used are more conservative on Sky as they go for stability over speed. If it's still above 7dB at the end of the DLM period then give them a buzz and they'll manually set the speed

Do you mean they'll manually set the SNR below 7? Or is this not possible. Thanks for all the replies guys i'll get through them and write back when i have a bit more free time

[Isitme]

As already mentioned, this cannot be done. They can however set a speed profile which allows you to tweak the noise margin yourself, if your router is capable of allowing this. The Sky one is not.

If you post your stats we should be able to give you an idea of what you can expect. One thing to keep in mind is that if you call Sky the maximum they will set your line to is 20Mb. If you allow DLM to complete without interference, there is a chance that it will set it higher, provided your line is worthy of it. Some have reported that DLM has set their line as high as 23Mb, even though the official maximum is 20Mb.

[IWasNotTheEnemy]

Ultimately if you want the same as Be*, go back to them as you have little say to the configuration of your line other than asking them to uncap it