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    O2 to Sky

    This is a discussion on O2 to Sky within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi I'm attempting to move my line rental and broadband to Sky. I spent 40 minutes on the phone until ...

    1. #1
      Alexis27's Avatar
      Alexis27 is offline Sky User Member
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      O2 to Sky


      I'm attempting to move my line rental and broadband to Sky. I spent 40 minutes on the phone until I eventually got through to O2 for a mac code. They said it would emailed to me within 10 minutes but surprise, surprise nothing. The only email I've had from them is a distressed message stating that they've heard my telephone is going to be cut off (presumably because Sky are taking it over) and it would take my broadband with it. Idiots.

      Anyway, Sky have said everything will be up and running next Monday.

      Does anyone know if customers moving from O2 to Sky need a mac code, because I've heard in some cases it's not necessary - something to do with LLU and SBVN?

      Secondly, I've logged in to the Sky site with my Sky ID and it accepts me, but I can't login to their forum. I get a page that says

      "Sky account information: Your Sky status
      I am a Sky customer
      I am not a Sky customer"

      Ticking 'yes' and filling in the details makes it complain "Please tell us your Sky status as this service is only available to Sky TV Customers."

      Ticking 'no' just dumps me back at the main forum page without letting me start a thread.

      How does anyone get on the Sky forum???

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    3. #2
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
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      Peasedown St. John, Bath
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      Re: O2 to Sky

      Phone Sky, much quicker

      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: O2 to Sky

      Check with SamKnows first to be sure, but if your telephone exchange has Sky's LLU equipment then you may not actually require a MAC code to switch from O2 to Sky.

      SamKnows - Telephone Exchange Search

      As for joining the Official Sky Forum, you need a Sky ID. Use that to log in and set yourself up a User Name on their forum. If you do not already have one, then you will need to visit the Sky website to create a Sky ID.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.



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