Internet Speed Dropped

[MikeKimble]

Hello,

This is my first time of posting on theese forums and i dont know too much about the technical side however hopefully i will give you enough information for you to advice me.

We recently changed our telephone line to sky from BT (31st december) and ever since then my internet speeds have been constantly dropping and the router keeps losing connection. My router is connected to a extension socket but i was getting the same speed from the master socket of around 4.2mbps. But since we changed the line i have had 3.7mbps and now it is at 2mbps. I was wondering if this is correct and what i can do? Thanks,

ADSL Link: Downstream Upstream
Connection Speed 2042 kbps 604 kbps
Line Attenuation 52 db 13 db
Noise Margin 13 db 15 db



Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 273306 294849 0 2955 9866 03:31:32
LAN 100M/Full 10639 0 0 140 0 03:32:09
WLAN 11M/54M 300159 286872 0 10250 3117 03:31:57

Thanks,
Again

[User05]

You're only getting an unstable 2mbps from the extension. You said you were getting 4.2mbps from the master socket? Move the router back to the master socket and re-post the stats.

[MikeKimble]

System Up Time: 00:02:50

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 1947 2046 0 2440 12782 00:02:05
LAN 100M/Full 479 0 0 546 0 00:02:45
WLAN 11M/54M 2872 3102 0 13297 2950 00:02:33
ADSL Link Downstream Upstream
Connection Speed 2042 kbps 604 kbps
Line Attenuation 52 db 20 db
Noise Margin 17 db 16 db

This is from the master socket.

[User05]

Looks like the line has been capped at 2048/608 for stability purposes (likely when you've been running the router off the extension socket).

One last thing just to make sure - connect the router to the test socket (link below) with just a filter and the short grey dsl cable that Sky provided running to the router and re-take the stats.

How to test your ADSL in the Master Test Socket

[MikeKimble]

System Up Time: 00:01:29
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 246 212 0 613 944 00:00:51
LAN 100M/Full 779 0 0 2421 0 00:01:24
WLAN 11M/54M 648 1336 0 3069 3469 00:01:12
ADSL Link Downstream Upstream
Connection Speed 2048 kbps 608 kbps
Line Attenuation 49 db 31 db
Noise Margin 14 db 16 db


Ok, This is from the test socket.

[User05]

Ok, keep it in the test socket and call Sky up - 08442 410515. Ask them to uncap your line and change the line code to g.dmt.

[MikeKimble]

Sorry, What does it mean if the line code is changed to g.dmt ?

[User05]

It's just a configuration that Sky can set on their end that may likely help you reach a higher, more stable speed.

[Scubbie]

Well the obvious reasons behind the drop of internet speed is due to maximum number of people accessing the node for internet access. A node can only entertain a certain amount of customers at a particular time in providing full upload and download speeds. Once this limit of maximum users are achieved drop of internet speeds are witnessed due to increase of shared bandwidth in between users.

That might be the case in Pakistan, but it isn't the case in the UK with Sky's current network & LLU equipment.

I would suggest that you find a better ISP in Pakistan.