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Here to help
This is a discussion on Here to help within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi people my name is Hillary Knowles and I work as a Sky Guide for Sky we are like the ...
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About LinkBacks- 16-12-11, 04:23 PM #1
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Here to help
Hi people my name is Hillary Knowles and I work as a Sky Guide for Sky we are like the higher team to the CST (Customer Solutions Team) so we are more advanced the the Tech and CST team.
I'm new here and would like to let you know I am here to help with any questions you may have so feel free to ask
Hope everyone is good and is enjoying the weather
Advertisement- 16-12-11, 05:24 PM #2
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Re: Here to help
- 16-12-11, 05:34 PM #3
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Re: Here to help
Hillary, that's good that you're here to help, but I don't understand how this bit is true:
Originally Posted by HillaryKnowles 
- 16-12-11, 06:53 PM #4
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Re: Here to help
We just know more about broadband than both teams and have had more training than them, whenever they have a question they turn to us
- 16-12-11, 07:16 PM #5
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Re: Here to help
In which case CST has gone downhill as when I was in the original Tier 3 support (and then onto CST) we didn't have to ask anyone for help unless it was network related
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Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket
- 16-12-11, 07:20 PM #6
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Re: Here to help
so can you tell me why adsl is better than ddsl thanks Originally Posted by HillaryKnowles 
- 16-12-11, 07:29 PM #7
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Re: Here to help
Personally speaking I know that there are good people at each level, as well as some people who shouldn't really be answering the phones.
Sky does appear to have a good level of support, but when it comes to the techy stuff, the best thing is to just join in. You'll soon find who has a good knowledge and can communicate it for others in a manner that they can understand understand.
PlusNet Fibre since Jan 2021
Previously Sky Fibre & Sky BB since 2010.
- 16-12-11, 09:04 PM #8
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Re: Here to help
You need a test socket in your house or a new house altogether Originally Posted by dtr44
- 16-12-11, 09:50 PM #9
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Re: Here to help
Hilary, you may not be aware of it but we do have Official Sky Teams posting on here. If you intend to give help officially maybe you should post with the Teams. Though they may not be amused by you claiming to have more knowledge than them
View Profile: Sky eService Team
I must say your answer to the only question posted to you does not show much knowledge.
TomD
Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.
Useful Utilites
https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket
Note - When downloading always select the Custom install or you will end up with stuff you don't want.
- 16-12-11, 10:01 PM #10
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Re: Here to help
and it was sarcasm Welcome to the Dublin District Schoolboys League or Asymmetric digital subscriber line - Wikipedia, the free encyclopedia so why don't you go away and annoy another froum that doesn't need your help
thanks dave
