Sky BB - Can someone diagnose my slow line?

[User05]

Yeah, under VCOP (the ofcom link above), you can cancel without penalty if the ISP can't resolve it. I can only see two other things that can be done here, both requiring another call to Sky - 1. Sky reprofiling the line. If unable to achieve the 4mbps quoted, then 2. Booking another broadband engineer visit.

[CraiGDaniel]

Yeah, under VCOP (the ofcom link above), you can cancel without penalty if the ISP can't resolve it. I can only see two other things that can be done here, both requiring another call to Sky - 1. Sky reprofiling the line. If unable to achieve the 4mbps quoted, then 2. Booking another broadband engineer visit.

Ok. What could the engineer do that he couldn't today? Is there more to be done?


Also what is reprofiling?


Thank you for the support !

[User05]

Ok. What could the engineer do that he couldn't today? Is there more to be done?

That'd be for Openreach to diagnose, I guess.

Also what is reprofiling?

Reconfiguring the line. Given your stats, I'd doubt you'd see 4mbps by reconfiguring, but it's worth a try to see how it ends up. If you've synced at 3mbps previously after someone uncapped the line, then you should be able to at least get there again hopefully.