sky is a joke

[angry sky customer]

got my sky and phone line in in september, got my september bill i thoought this is abit high checked the itemised call charges about 10 were mine the rest weren't and i was getting charged for calls from august! phoned sky they done a cross line check came back wasn't a crossed line, so they send me to someone else, they say yeh we will phone ya back in 5 days! no phone call back and since then SEPTEMBER i have been ringing 3 times a week and they say some department they can only get in touch with thru email is sorting it out! i am still paying my bill and the phone calls that somebody else is making is still happening!! there are even times when the calls cross! so i just got off the phone after being put on hold for 45 mins and they stil havent heard back from this 'team' and have offered me 10% off my calls! what a joke i hardly use the phone so ya giving who ever it is who i am paying for 10% off!! has anyone heard or had the same problem???

[User05]

When you say the calls cross, do you mean you're overhearing others?

[angry sky customer]

no i mean i'm on the phone same time as the other person as i seen in the itemised billing i.e im on phone at 7.00 for 5 mins tey are on the phone at 7.02 for 30 mins

[Isitme]

What is the number of the calsl you did not make? Try calling one and ask who they were speaking to at that particular time.

You are not in a block of flats are you? There was a case some time back where someone was in your position. It trannspired that the actial master socket was in a communal cupboard and illegal calls were being made from there. Someone had just plugged a phone in and was merrily dialling premium numbers at the users expense. I am not sure how it ended, but the Police were called in.

[angry sky customer]

nope not in a flat, there are about 30/40 calls a DAY that arent mine!

[Isitme]

Try sending an email to the Executive Customer relations team through jeremy .darroch at bskyb.com Lay out your grievance in full.

[mjstokes85]

My mum and had something similar ages ago and it turns out it was their sky box going online through the phone line to download software updates, this was a few years back so not sure if Sky boxes still do that, or even if you have a Sky box.

[lee2010]

are you the one who posted about your problems on the sky forums? if not some one there got/had same problems as you.

[angry sky customer]

nope haven't posted in any other forum do you have a link?

[lee2010]

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