new sky bb set up

[Isitme]

They can move the broadband from one card to another in the exchange, but that is unlikely to be the fault. If they have moved your line it looks like they have moved it to a poorer performing connection than the original. All you can do is keep on at Sky to get it fixed.

[lee2010]

lol i will be on there case until that noise margin improoves.

thanks for your help up to now

[lee2010]

new stats: they told me that they can not put the line higher, he said he has got it syncing at 16mb, however it is not, there are no line errors also, got a open reach bb enginer coming out on thursday.

asked him to sync it at 12 he said he could not as there is no profile for 12mb??

i thought sky could enter a sync speed of there or my choice and fix it at that, i told him i would take full responsibilty for any stababilty issues, he says hes sending 16mb sync from the exchange but my router is only seeing 8mb

i thought if he was sending 16, id see 16 as the sync

Connection Speed
8019 kbps
765 kbps

Line Attenuation
35.5 dB
20.9 dB

Noise Margin
7.1 dB
16.0 dB

[lee2010]

also told him my upload stats are perfect, so i wanted the upload fully uncappingh to max upload, he said he could not do that

[User05]

i thought if he was sending 16, id see 16 as the sync

No. It will train in with a 7dB noise margin. The line is set to 16384/768.

You're on the Sky Voice and Broadband Network which has set profiles for advisors to configure to.

[lee2010]

No. It will train in with a 7dB noise margin. The line is set to 16384/768.

You're on the Sky Voice and Broadband Network which has set profiles for advisors to configure to.

so how do i get the upload to run at the full max upload as the line would allow

[User05]

The line would need uncapped to 20000/1216 if you want a higher upstream.

[lee2010]

The line would need uncapped to 20000/1216 if you want a higher upstream.

will be ringing back in a min for that profile then, also now the phone line is fixed its time to get some compensation for the 3 weeks of that dreadfull noise on the line

[Isitme]

i thought if he was sending 16, id see 16 as the sync

No, the router will only sync as high as it can with a noise margin of 7db. To get the maximum upload you would have to talk them into setting it to 20000/1312. You would not get anywhere near these figures however. He is correct that there is no profile on the ISAM for 12 Mb.

[User05]

Personally, if I were you, I'd wait for the SFI visit and then call for the reprofile. You'd rather have a stable line for the time being than one that'll possibly drop out until the line is sorted (if there is a fault present and the line isn't just of bad quality).