Some websites timing out

[Leo_KLG]

Hello,

Since late evening yesterday I've been experiencing the same issues that fellow Sky customers where experiencing in this thread.

Certain websites like this one, BBC and Google are working but others such as Sky, Bank of Scotland and Trip Advisor are timing out.

I've not seen any notifications that there are problems in my area - East Lothian, Scotland - so i was wondering if anyone else is affected in the surrounding area?

Leo

[NewsreadeR]

Not having any issues here mate.

Have you tried rebooting the router just incase you have some stale sessions?

[Leo_KLG]

Hey,

Yeah, I've tried rebooting and resetting the router but no luck. Other web enabled gadgets are having the same issue so i know it's not the laptop playing up.

[T_dawg_87]

Hey,

Yeah, I've tried rebooting and resetting the router but no luck. Other web enabled gadgets are having the same issue so i know it's not the laptop playing up.

Leo I stay in easy Lothian and am struggling at the moment with my sky broadband, and a mate is also having the issue :-(

[NewsreadeR]

If I see a certain person on MSN tomorrow I will give them a nudge to check for you.

[Leo_KLG]

Leo I stay in easy Lothian and am struggling at the moment with my sky broadband, and a mate is also having the issue :-(

I'm glad to know it's not just me and my router. But I feel for you if its been driving you as crazy as it has been me!

Finally got the Sky forums to partially load and there's a couple of threads on there around the same issue.

[NewsreadeR]

Finally got the Sky forums to partially load and there's a couple of threads on there around the same issue.

Cool at least Sky will be aware of the issues then.

I have sent a message to someone I know, so hopefully it can be attacked from both sides.

[Leo_KLG]

Much appreciated NewsreadeR.

It's times like these when I relaise how much i take always on internet for granted!

[NewsreadeR]

Much appreciated NewsreadeR.

It's times like these when I relaise how much i take always on internet for granted!

No worries.

TBH Scotland has always struggled for capacity etc - I know Sky ordered shed loads of capacity for the Connect users a few years ago.

It's you guys, you drink too much and use all our bandwidth, but one thing is for sure, you guys know how to party.

Hope it gets sorted soon, keep us informed.

[nevets5891]

I'm in East Lothian and have this problem too. I was on the phone to Sky for two and a half hours tonight and once I got through to second level support (first level were a nightmare) they were very helpful, changing and testing every setting they could think of but to no avail. I'm gonna try a brand new Sky router tomorrow just to eliminate it, even though I know the fault it more widespread, then phone them back.

Try running the command prompt (run cmd.exe or start>programs>accessories) and type "tracert www.sky.com" without the quotes. The first jump will be your router then the second will be your exchange. After that it'll probably be an easynet.co.uk ip address and this is where mine times out.

If I ping the easynet.co.uk ip address directly I get total loss, no packets returned. If somebody could type "ping 84.38.37.38" without the quotes into the command prompt to see what they get and let me know it'd be much appreciated.