poor broadband and customer service

[Shonk]

I was just thinking that when i read it
everyone else must have missed that

Its a problem in your house buddie
and upto you to fix not sky/bt

To me this means that something within your house is causing the problem. Using a plug in telephone extension or have other devices plugged in without a filter spring to mind.

If you have a Test socket, plug in there using only the ADSL cable and filter supplied by Sky and post your stats please.
How to test your ADSL in the Master Test Socket

If you do not have a test socket, do as before and remove everything from the phone circuit except the router. Make sure this is plugged into your master socket again using only the cable supplied by Sky and post the stats.

[User05]

Whoops, I read that bit a lot differently for some reason.

[nosmaster]

I was just thinking that when i read it
everyone else must have missed that

Its a problem in your house buddie
and upto you to fix not sky/bt

no 05 you read it right but maby i didnt elaborate enough as soon as i put the router into the test socket my router pick up a attenuation of 50.5Db it dosnt mater what socket it goes to (test , master, or extention) the only way i get anything lower is without any load on the test socket

[nosmaster]

anybody this has now been going on 4 11 months

[steelysteph]

Just to clarify:

• You plug the microfilter into the test socket without any extension cables
• You plug the router into the microfilter using the cable supplied by Sky
• You have nothing plugged into the router
• You have nothing else plugged into the microfilter.

The readings change as in your original post, and you've even tried different microfilters and routers

I'd forget calling Sky or BT - I know who I'd call ......

Da, da, da, da da, da, dadadada .......Ghostbusters.

[Isitme]

the only way i get anything lower is without any load on the test socket

I am not sure what you mean by this, the only 'load' should be the router. So when you say you plugged the router into the Test socket and got an attenuation of 38db that was not true? Can you do as I ask and post your stats from the Test socket with only the router plugged in?

[nosmaster]

I am not sure what you mean by this, the only 'load' should be the router. So when you say you plugged the router into the Test socket and got an attenuation of 38db that was not true? Can you do as I ask and post your stats from the Test socket with only the router plugged in?

no i never stated that if the router was plugged into test it would give a attenuation of 38db


IF i plug my router into the test with a microfilter then i actualy get a worse speed that off my extention but noise and attenuation stay the same
to get the 38 db it was a one ended line test (nothing plugged into the test socket so it was only checking bt wires) i no this would lead people to beleave house wiring but i still get 50.5db at the test socket with the router

[steelysteph]

Is there any chance that you can upload a photo of your master socket with nothing plugged into it?

[nosmaster]

Is there any chance that you can upload a photo of your master socket with nothing plugged into it?

i dont see how that would help it is just a new style socket with the face plate REMOVED this is how we get the 38db attenuation

[steelysteph]

i dont see how that would help it is just a new style socket with the face plate REMOVED this is how we get the 38db attenuation

Because we are trying to help you and in order to that we need to be very clear as to what you're actually doing. So far there seems to be a lot of confusion as to your set up and results.

You get 38db attentuation with the face plate removed and nothing plugged in to the test socket (as tested by the engineers from their end) - correct?

When you plug a router, via a microfilter, into the test socket the attentuation increases to 50db (as tested by you) - correct?