Speed Concern, sync as expected.. throughput slow.

[bbtech]

Hello,

Here are my router stats:


ADSL Link Downstream Upstream
Connection Speed 5020 kbps 796 kbps
Line Attenuation 47.5 dB 29.3 dB
Noise Margin 6.7 dB 8.7 dB

My test tonight is:



And here's another test:



A traceroute to Google provides this..

Last login: Sat Oct 22 21:18:47 on ttys000
(null):~ root$ traceroute google.co.uk
traceroute: Warning: google.co.uk has multiple addresses; using 209.85.229.99
traceroute to google.co.uk (209.85.229.99), 64 hops max, 52 byte packets
 1  myrouter.home (192.168.0.1)  1.294 ms  0.749 ms  0.697 ms
 2  5aca8f3e.bb.sky.com (***)  24.555 ms  32.766 ms  28.812 ms
 3  10.245.183.193 (10.245.183.193)  144.312 ms  131.038 ms  128.681 ms
 4  89.200.131.189 (89.200.131.189)  106.296 ms  102.289 ms  104.485 ms
 5  72.14.215.13 (72.14.215.13)  106.702 ms  94.228 ms  112.910 ms
 6  64.233.175.25 (64.233.175.25)  137.439 ms  201.618 ms  136.768 ms
 7  209.85.253.92 (209.85.253.92)  128.635 ms
    209.85.253.94 (209.85.253.94)  118.627 ms
    209.85.253.92 (209.85.253.92)  91.027 ms
 8  72.14.232.134 (72.14.232.134)  94.922 ms
    66.249.95.173 (66.249.95.173)  133.575 ms  120.774 ms
 9  209.85.252.83 (209.85.252.83)  134.863 ms
    209.85.251.231 (209.85.251.231)  117.504 ms
    209.85.252.83 (209.85.252.83)  138.230 ms
10  209.85.243.81 (209.85.243.81)  154.217 ms *
    209.85.243.77 (209.85.243.77)  100.347 ms
11  ww-in-f99.1e100.net (209.85.229.99)  116.140 ms  107.687 ms  134.856 ms
(null):~ root$

When I joined, the first step was easynet.. has Sky changed us to another system?

So I guess my questions are:

• Why, after the 10 days has broadband now become unstable when I was achieving the same sync throughout the training period?
• Can the speed be increased?
• Can the ping be reduced?
• What can cause high pings?

Thanks
George

[Isitme]

When I joined, the first step was easynet.. has Sky changed us to another system?

You have been moved to the SVBN, Sky's own network.

How many devices are you using? Are you connecting by ethernet or wireless?

Can you do a speedtest on out own tester - Sky User - Broadband Speed Tester

[bbtech]

We've only been with them for 3 weeks, so surely the SVBN would have been the first choice anyway? - as we joined with the knowledge of LLU..

We are using powerline's to the Sky+HD box and around 2 xbox's and 3 laptops... not all running at the same time though...

"We have detected that your ISP is Sky. Your download speed is 4056Kbps. Your upload speed is 656Kbps."

Slightly better, although I've tweaked the wireless channel last night. Could it be possible training has started again? - as the MySky portal now states it is..

[Isitme]

If your first hop was to Easynet, you were not put directly on to the SVBN, but moved later. This happens quite often.

If you are using wireless that is not a bad result. You can expect to loose about 10-15% of your sync speed due to overheads. In addition you will nearly always find the wireless speed is a bit lower than a direct ethernet connection. Try connecting with ethernet, you should get 4.2-4.5Mb

The web page is always a few days behind 'real life', chances are your DLM training is complete. If you want to reduce your ping, call Sky and ask to be put on a gamer profile. Remember too that speedtest.net is not very accurate, especially with ping measurement. To get an accurate figure, open a Command Prompt and type in ping bbc.co.uk

[bbtech]

That averages 100ms...

Is there a large benefit to a low ping?

As I've heard the gaming profile lowers speed for stability, is that true?

[Isitme]

That averages 100ms...

That is poor if you are a gamer. If you are not a gamer it does not matter that much. Sometimes, but not always, the speed will be reduced on a gamer profile, it depends a lot on your line.