Having trouble getting full speed but neighbours are double our speed?

[Scubbie]

When was last time that you spoke with someone?

Personally I would get on the phone and call them again. Remember that when calling from a Sky Talk line the call is free, but if you can't do this, then ask them to call you back.

[Shango V]

Ive given them from monday as I know DLM takes a while but im not sure how long. But they have actually managed to make it slower. Geniuses! Im honestly about 100 metres from the exchange, a friend lives miles away and gets 16mb! Useless. We dony have SKYtalk. Id just be happy if they did anything at all to help me. Ive benn told 2 different stories by 2 different SKY people on the phone, both I think were completely made up! I will try them again at some point tomorrow.

[Isitme]

Well Ive given them until today and now running at 3.2 download and 0.1 upload and my stats are

It looks like she has set the line at 16Mb and left it at that.

I am not sure what you mean by 3.2, but your present sync of 16MB should give you a download speed of around 1.7MBps, which is very reasonable for ADSL. Can you do a speedtest here - http://www.skyuser.co.uk/speedtester/
Then start in Safe Mode with Networking and repeat the test. Post both results.

[Shango V]

The test on that page gives this result. "We have detected that your ISP is Sky - Your current download speed is 4944Kbps, and your current upload speed is 182Kbps."

In my last post I meant it gave me a download of 3.2mb/s and upload of 0.1 mb/s

[Shonk]

Upstream 252 kbps Thats your problem there

Phone again ask them to set you to 20 meg 1312 upstream inplulse noise protection off
max delays 8

[Isitme]

Are you using wireless? If so plug in an ethernet cable and repeat the test.

[Shonk]

That will do no good there's not enough upstream to ack the downstream requests at 16mbit

[Shango V]

its a wired connection. Bizarrely I randomly tried a test today and got this result

http://www.speedtest.net/result/1539449065.png

So you think if i do as you say "ask them to set you to 20 meg 1312 upstream inplulse noise protection off
max delays 8" , it will improve?

[Shonk]

yes it will be fine then and it will sync at 18mbit or so
1100 odd upstream

[Isitme]

That will do no good there's not enough upstream to ack the downstream requests at 16mbit

I do not think that is true of speed tests. Once the request is made, that is it, there is not a constant call for upstream speed as there would be in gaming or such like.