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I think I have the slowest connection on SKY
This is a discussion on I think I have the slowest connection on SKY within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi All, I thought I would drop you guys a thread on my pain of SKY Connect. Our line has ...
- 05-10-11, 12:08 AM #1
I think I have the slowest connection on SKY
Hi All,
I thought I would drop you guys a thread on my pain of SKY Connect.
Our line has never been fast but this is the slowest I have ever seen.
I phone Sky support 2 weeks ago and waiting for a fixthey seem to think running speedtester.bt.com every time I call will fix the issue I have.
My gut says is an routing issue at the exchange but no-one at sky has a clue.
my Netgear v1 stats are;
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 47321 42891 0 543 2112 04:29:05
LAN 10M/100M 14834 14172 0 587 219 04:29:52
WLAN 54M 32776 46286 0 1617 404 04:29:44
ADSL Link Downstream Upstream
Connection Speed 7616 kbps 448 kbps
Line Attenuation 20.0 db 15.0 db
Noise Margin 9.1 db 15.0 db
Here is a link to the screenshot of my painful speedtester.bt.com results which shows 97kbps download speed ;
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Advertisement- 05-10-11, 12:43 AM #2
Re: I think I have the slowest connection on SKY
My first question is to confirm that you are on the Eastbourne telephone exchange.
If this is the case then I would strongly suggest that you call Sky back and ask nicely why you are on the Connect package and not on Sky Broadband Unlimited.
The Eastbourne exchange has Sky's equipment and unless you want to pay £10 per month extra, you should be on it.
SamKnows - Broadband Availability - Eastbourne (SDESTBR) Exchange
If you can get on to the Sky kit, then you should be able to get nearly double your current connection speed.
There can be reasons for this, for example with such a large number of residential customers it might be full. In which case Sky will provide Connect to any additional customers.
PlusNet Fibre since Jan 2021
Previously Sky Fibre & Sky BB since 2010.
- 05-10-11, 11:58 AM #3
Re: I think I have the slowest connection on SKY
Probably no free ports on the exchange
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Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket
- 05-10-11, 02:18 PM #4
Re: I think I have the slowest connection on SKY
There are several posts claiming much lower speeds than that on Connect. It is probably the worst package you could get. Have a look here for some info.
http://www.skyuser.co.uk/forum/sky-b...ect-users.html
TomD
Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.
Useful Utilites
https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket
Note - When downloading always select the Custom install or you will end up with stuff you don't want.