I think I have the slowest connection on SKY

[Garry_Punter]

Hi All,

I thought I would drop you guys a thread on my pain of SKY Connect.

Our line has never been fast but this is the slowest I have ever seen.

I phone Sky support 2 weeks ago and waiting for a fix they seem to think running speedtester.bt.com every time I call will fix the issue I have.

My gut says is an routing issue at the exchange but no-one at sky has a clue.

my Netgear v1 stats are;

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 47321 42891 0 543 2112 04:29:05
LAN 10M/100M 14834 14172 0 587 219 04:29:52
WLAN 54M 32776 46286 0 1617 404 04:29:44

ADSL Link Downstream Upstream
Connection Speed 7616 kbps 448 kbps
Line Attenuation 20.0 db 15.0 db
Noise Margin 9.1 db 15.0 db

Here is a link to the screenshot of my painful speedtester.bt.com results which shows 97kbps download speed ;

Garry Punter's photos | Facebook

[Scubbie]

My first question is to confirm that you are on the Eastbourne telephone exchange.

If this is the case then I would strongly suggest that you call Sky back and ask nicely why you are on the Connect package and not on Sky Broadband Unlimited.

The Eastbourne exchange has Sky's equipment and unless you want to pay £10 per month extra, you should be on it.

SamKnows - Broadband Availability - Eastbourne (SDESTBR) Exchange

If you can get on to the Sky kit, then you should be able to get nearly double your current connection speed.

There can be reasons for this, for example with such a large number of residential customers it might be full. In which case Sky will provide Connect to any additional customers.

[IWasNotTheEnemy]

Probably no free ports on the exchange

[Isitme]

There are several posts claiming much lower speeds than that on Connect. It is probably the worst package you could get. Have a look here for some info.
http://www.skyuser.co.uk/forum/sky-b...ect-users.html