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No DSL or Phone
This is a discussion on No DSL or Phone within the Sky Broadband help forums, part of the Sky Broadband help and support category; Bugger me it's come back on, I was beginning to give up all hope...
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About LinkBacks- 16-09-11, 12:45 AM #21
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Advertisement- 16-09-11, 10:31 AM #22
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Re: No DSL or Phone
Fantastic!
Originally Posted by Kona Owner 
...just in time for the Friday thread too!
Have you had any communication from Sky as to why it took so long?
I would also get your details for a compensation claim together ASAP too.
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- 16-09-11, 04:01 PM #23
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Re: No DSL or Phone
They sent me a text message at 11am this morning mate saying they are working on it and it will be fixed soon ROFL
- 16-09-11, 05:19 PM #24
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Re: No DSL or Phone
I hope they don't 'fix' it till its broke again. Originally Posted by Kona Owner 
TomD
Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.
Useful Utilites
https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket
Note - When downloading always select the Custom install or you will end up with stuff you don't want.
- 17-09-11, 12:37 AM #25
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If nowt else it connected the fastest it ever has done at over 6300kbps but a week without it for a couple of hundred kbps wasn't worth it
- 17-09-11, 01:09 AM #26
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Re: No DSL or Phone
Seriously though, glad to see you back on-line. Do put that claim in though since you've paid for a service that wasn't available for a lengthy period. The result has not only inconvenienced you, but also put you out of pocket.
Hopefully the jump in your connection speed is down to the BTO Engineers putting in new cable.
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- 18-09-11, 10:31 PM #27
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I have emailed them but I am waiting till the weekend is over before I get in contact properly
- 20-09-11, 06:49 PM #28
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Re: No DSL or Phone
Sky rung today to see if everything was ok, i said yes thanks and the chap said good stuff now email us for a loss of service credit
- 23-09-11, 10:32 AM #29
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Re: No DSL or Phone
Well they are doing their best to ignore the email for a loss of service credit LOL
- 23-09-11, 10:47 AM #30
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Re: No DSL or Phone
Put it in a letter and send it via Registered Delivery. Give them 14 days to respond (put a date so that they do not think that it is 14 working days!). Originally Posted by Kona Owner
If they choose to ignore it, then the next sop is either Ofcom, Otel. your Solicitors or a small claims court.
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