Broadband Speed has Dropped by 10mb?

[CrazyInWeston]

Hi, I apologise if this been asked loads of times before, but here I ask anyway.

Okay well for the past 3 weeks to about a month I've noticed that my speed has dropped considerably.

I used to get around 13mb down and 0.8/0.9mb up

My Router (Sagem F@st) is plugged into the only socket I have.

The MySkyMyBroadband speed check says that my line when I ordered Sky was capable of recieving 10-20mb and that the line has been set to 13mb down and 0.6mb up.
It also states that this was last checked on the 25/8/11 and I can tell you that it hasn't been that fast for weeks.

This is what I'm getting:

ADSL Link Downstream UpstreamConnection
3680 kbps 796 kbps
SpeedLine Attenuation
21.0 db 11.0 db
Noise Margin
25.0 db 8.3 db

What can I do to set it back to what I had originally as 13mb down? As I had that before my speed got decreased.

ANOTHER problem I have while I have no idea if this is related to the sudden decrease in speed or not, but my actual landline seems to have a problem in the sense that I can dial OUT but nothing can dial IN - I've tried looking everywhere on this, but I can't seem to find anything about it.

Well Thanks in Advance Everyone

[timc]

I think the first step is to contact whoever provides your landline & get that calls issue resolved. Just talk to them about the calls issue,

Once that's fixed I'm sure your broadband issues will go away although you may need to talk to Sky to get them to manually configure your line. BTW you should get 18meg or maybe more.

[AndyJG]

... but my actual landline seems to have a problem in the sense that I can dial OUT but nothing can dial IN

Plug a phone (and then a second one if you have one to eliminate the first) into your test socket if you have one and try again.
That will eliminate your internal wiring/setup.
If you don't have a test socket unplug everything apart from the phone and try.
If it's still not working properly contact your phone service provider as timc says.

If it is you have an internal fault.
Initially try a new microfilter.

Andy

[Scubbie]

There were some problems with Broadband in Weston-Super-Mare yesterday.

http://www.skyuser.co.uk/forum/sky-b...exchanges.html

The problem appears to have been resolved now. It might be worth calling Sky to see if someone can reconfigure your line correctly.

It may require a few phone calls before you find someone who is able to correctly do this for you.

Please post your stats when all has been done so that others can comment & confirm that your line has been set up for it's optimal speed.

[Isitme]

Have you tried rebooting your router. Do this by switching off the power for a minute then switch on again. Check if your stats have changed. If they don't you will have to call Sky.

[CrazyInWeston]

Okay, thanks for your replies everyone =)

I have a friend calling up on my behalf now, as I am hard of hearing and struggle on the phone. (hence why I asked a forum first, heh)

He will be asking if there is anything they know what is wrong, as unfortunately, there is no-one I know who can spare another land-line phone for me to test, but since all 5 of my DSL filters forsee the same problem, I can't see all 5 filters being faulty.

Plugging the phone direct into the socket also does not resolve the dial in issue.

A router reset (50 sec) also does not seem to fix the issue on the speed either.

Will let you know later how he all got on, thanks again all.

[Scubbie]

Sorry for the inconvenient suggestion (i.e. telephoning Sky). Some people swear by emails. There is a contact page which can be used on the Sky website.

With both contact methods there are issues with getting a suitable response at times.

Contact Us | Sky Customer Support

There are occasions where we do have to pass a query over to Sky as we cannot alter your connection settings. However leading up to this there is often a huge amount that members can help with.

This is an occasion where it appears that you have already done some things, but you are now at the stage where contact with Sky is essential.

[timc]

Personally I think it's nothing to do with Sky , unless your line rental is with them.

Any landline fault line nobody being able to dial in is the line providers problem.

I have heard/read that a break in one of the 2 wires incoming has caused problems very similar to this - primarily the sudden drop off in speed.

[CrazyInWeston]

Thanks for the email contact, if I did use that, roughly how long do they take to respond?

Anyhow back to the phone call: The guy could see a problem with my line, he could see that it has been set to 13mb down and could see all I was getting was 4mb. They then said that they will call back tomorrow to see what can be done, will they even call back tomorrow?

My line rental is handled with Sky so I am correct in phoning them.

Will provide more insight tomorrow if they do call back, thanks again =)

[Scubbie]

Thanks for the email contact, if I did use that, roughly how long do they take to respond?

Typically within a couple of days. I personally can't be more specific than that, those who have used the service may be more helpful here though.

Anyhow back to the phone call: The guy could see a problem with my line, he could see that it has been set to 13mb down and could see all I was getting was 4mb. They then said that they will call back tomorrow to see what can be done, will they even call back tomorrow?

This is better. However if he could have correctly identified the fault he might have been either able to resolve it or book an appointment for BTO to visit you.

The first line of support are a mixed bunch. There are a minority who do let the rest down and these one don't call back.

You call will have been logged and the person's name associated with it. If you do not receive a call back, start creating a little stink.

My line rental is handled with Sky so I am correct in phoning them.

Spot on!

Will provide more insight tomorrow if they do call back, thanks again =)

No problem. I am hoping that it is something simple and associated with the issue in Weston over the weekend.

If it was a case of copper theft, then hopefully some ratbag has bought it as he tried cutting through the high voltage cable. (search 'Theft of Copper' on this forum)