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Help!
This is a discussion on Help! within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have sky broadband, router seems to be working but cant connect to internet, message I get is 'internet connection ...
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About LinkBacks- 18-07-11, 05:00 AM #1
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Help!
I have sky broadband, router seems to be working but cant connect to internet, message I get is 'internet connection has stopped working' anyone got any ideas, would be grateful for any help or suggestions???
Advertisement- 18-07-11, 07:15 AM #2
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Re: Help!
What lights are lit up on the router, how are you connecting the PC to router and have you been on another ISPs service with this pc or is it new to the internet?
- 18-07-11, 09:20 AM #3
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Re: Help!
Internet light is on, plus power light, and ethernet cable light, was on virgin, just gone over to sky, virgin actually cut me off for no reason, managed to get MAC code, connected sky router but just wont connect to internet?
- 18-07-11, 10:13 AM #4
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Re: Help!
Have you ever connected to Sky broadband as it might be that Sky just haven't connected you up yet?
A call to Sky support might be required.
- 18-07-11, 11:30 AM #5
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Re: Help!
You haven't filled in the details about your telephone exchange. Do have a little look here:
Sky Broadband Service Status
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PlusNet Fibre since Jan 2021
Previously Sky Fibre & Sky BB since 2010.
- 18-07-11, 01:51 PM #6
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Re: Help!
What colour is it? If it is green, take and post your router stats.Internet light is on,
How to get your router statistics
If it is orange and your activation date has passed, call Sky.
TomD
Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.
Useful Utilites
https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket
Note - When downloading always select the Custom install or you will end up with stuff you don't want.
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