Dramatic decrease in Speed

[craig960]

Hi

I'm new to the forum and the jargon is all very alien to me, so bear with me, I've experienced a dramatic decrease in the speed of my broadband, sky assure everything is fine, I dont know whether anyone could offer a second opinion, I'm connecting using wifi and these stats are with the master socket


ADSL Link Downstream Upstream
Connection Speed 1162 kbps 778 kbps
Line Attenuation 43 db 25 db
Noise Margin 14 db 5 db

[Exdee]

It will be better if you post your stats from the test socket. How to test your ADSL in the Master Test Socket

A phone call to Sky will be required asking them to uncap you.

[craig960]

Yeah, that's where my stats are from, after a quick reset, the speed has improved a bit

ADSL Link Downstream Upstream
Connection Speed 2045 kbps 796 kbps
Line Attenuation 39 db 22 db
Noise Margin 14 db 11 db

[Exdee]

Just to be sure this is a picture showing the test socket.



If your stats are from the test socket then ring Sky and ask them to uncap you. See the noise margin figure in your post? It's at 14db and 11db right now. When both of them come down to 7db then you are uncapped.

[craig960]

Thanks, I phoned sky asked them to uncap it, although they did say it wasn't capped they did decrease the noise margin and these are the stats I've got now

Connection Speed 4096 kbps 256 kbps
Line Attenuation 37 db 21 db
Noise Margin 10 db 28 db

[Scubbie]

I would call again. There is still plenty of room for improvement and your upstream connection has been made seriously worse.

Sadly not everyone who has access to changing the line connection is any good at it.

You are looking to get the noise margins to around 7dB on both upstream & downstream.

[craig960]

What type of download speeds should I expect? Can you tell from those stats?

[Exdee]

They've put you on G.DMT which IMO was a good call considering your stats. You should get between 5-6MB on an uncapped line.

[Isitme]

You should get 9-10 Mb, but your line is not up to it. It either has a fault or is just in generally poor condition.