Can the connection be capped?

[BLOODUK]

Currently
DownStream Connection Speed 4793
UpStream Connection Speed 796

Anything over 4800kpbs makes my online gaming and website a laggy experience and yesterday i couldn't get it below 4900kbps it was even at 5000kbps. Is it possible to have it capped to 4600kbps?, or is something else causing it.

[Isitme]

Your speed is already below what you should have, so there is probably a problem with your line. If you sync speed is going up you are probably on something like 8000/864 gaming profile. You could ask them to reduce your cap to something like 4096 or 4608/800 still keeping the gaming profile. I am not sure of the exact figures, but they will be something like that.

Alternately you could ask them to try your line on G.DMT I don't think there is any advantage being on ADSL2+ with the speed you have. There is a good chance it will keep your line more stable. Just emphasise that you want to stay with the low delay required for your gaming.

[BLOODUK]

Thanks