Results 11 to 13 of 13
Can someone look at my stats please!
This is a discussion on Can someone look at my stats please! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Other than asking whether you are using the short grey ADSL lead supplied by Sky, it appears that you've done ...
- 11-07-11, 09:48 AM #11
Re: Can someone look at my stats please!
Other than asking whether you are using the short grey ADSL lead supplied by Sky, it appears that you've done as much as you can to get the best from your connection.
As it stands, your line attenuation indicates that you should get between 9Mb-10Mb. However, there is not much room for improvement either.
The line attenuation for the downstream is at it's peak, whilst the upstream margin does have some margin which could be used.
I am referring to the Noise Margins. Sky's target is 7dB.
A friendly call (or three) to Sky may be needed to get someone who knows what they are doing and get you line fine tuned a little more.
Certainly the upstream connection can be improved at the very least.
When it has been completed, please post your stats again so that members can comment on how good things are as not everyone does a good job at manually configuring a line.
PlusNet Fibre since Jan 2021
Previously Sky Fibre & Sky BB since 2010.
Advertisement- 12-07-11, 10:07 AM #12
Re: Can someone look at my stats please!
Ok so today I called sky about getting set on "gamer profile" the tier one operator had not a clue what I was talking about and I had to ask to get put through to tier two.
The tier one op then asked me for my details again and called teir two herself, Is that normal ?
Then she came back and told me that they were doing the changes now and I watched as my router reset.
Here are the ping times before and after
{BEFORE}
Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:
Reply from 212.58.241.131: bytes=32 time=53ms TTL=249
Reply from 212.58.241.131: bytes=32 time=52ms TTL=249
Reply from 212.58.241.131: bytes=32 time=52ms TTL=249
Reply from 212.58.241.131: bytes=32 time=53ms TTL=249
Ping statistics for 212.58.241.131:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 52ms, Maximum = 53ms, Average = 52ms
{AFTER}
Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:
Reply from 212.58.241.131: bytes=32 time=35ms TTL=249
Reply from 212.58.241.131: bytes=32 time=35ms TTL=249
Reply from 212.58.241.131: bytes=32 time=35ms TTL=249
Reply from 212.58.241.131: bytes=32 time=36ms TTL=249
Ping statistics for 212.58.241.131:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 35ms, Maximum = 36ms, Average = 35ms
sounds good but
my sync speed has gone down to just over 10 meg, it was almost 14.
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN MER 1054 937569 0 732 1552118 00:12:30
LAN 204227 102448 0 386 111 45:27:58
WLAN 361124 194986 0 481589 43465 00:12:21
ADSL Link Downstream Upstream
Connection Speed 10235 kbps 796 kbps
Line Attenuation 32.5db 9.7db
Noise Margin 7.4db 16.4db
Is it normal that the download speed will reduce at the time of "gamer profile" implementation ?
Also she told me to monitor the next ten days, am I back on DLM ?
Thanks in advance.
- 12-07-11, 11:22 AM #13
Re: Can someone look at my stats please!
Sadly sometimes the sync speed can be reduced when you are placed on the Gamer's profiles. This isn't always the case though.
You may benefit from calling Sky again to see if someone else can teak your line better.
PlusNet Fibre since Jan 2021
Previously Sky Fibre & Sky BB since 2010.