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Engineer tips?
This is a discussion on Engineer tips? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by TerryCox Really? I'd hate to upset the "Broadband Gods" and risk losing what i got for being ...
- 01-07-11, 02:45 PM #11
Advertisement- 01-07-11, 03:23 PM #12
Re: Engineer tips?
You have had a bad fault on your line which has now been fixed. You now have the potential to get 4-5Mb or more. You must call Sky tell them BTO has fixed your line, could they now configure it for its best speed.
TomD
Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.
Useful Utilites
https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket
Note - When downloading always select the Custom install or you will end up with stuff you don't want.
- 01-07-11, 03:43 PM #13
Re: Engineer tips?
Thank you both, will give them a call later today, the thought of getting any more than 2mb gets me a little to excited
- 01-07-11, 03:46 PM #14
Re: Engineer tips?
the thought of getting any more than 2mb gets me a little to excited
TomD
Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.
Useful Utilites
https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket
Note - When downloading always select the Custom install or you will end up with stuff you don't want.
- 02-07-11, 05:21 PM #15
Re: Engineer tips?
I got in touch with Sky, but they didn't want to make any alterations for fear of me losing connection again, they didn't think the line could handle it.
Guess I'll just have to take it on the chin and accept it.
Thanks for the advice
- 02-07-11, 06:44 PM #16
Re: Engineer tips?
The thing is, your line has obviously been "fixed" if you're stats are now...
2048 kbps
18.5 db
The SNR is holding your speed back, ask them to drop it to something lower, maybe 12 or 9 (although I believe the target margin is 7)and see how it goes. The worst thing that could happen is that the margin goes up and you sync back to what you were before.
Stress to them that a major fault has been fixed on your line, and be nice.
Edit: you could try running routerstats to see how your SNR holds up http://www.vwlowen.co.uk/internet/fi...outerstatsliteLast edited by nw1456; 02-07-11 at 06:53 PM. Reason: info
- 03-07-11, 09:55 AM #17
Re: Engineer tips?
Call again.
It sounds like you got someone who doesn't know how to configure a line.
Raising the connection speed to a figure that is too fast for it isn't going to blow a fuse or cause the line to burnout.
If it can't cope with the speed that it should be able to handle, then it is obviously not fixed correctly.
PlusNet Fibre since Jan 2021
Previously Sky Fibre & Sky BB since 2010.
- 05-07-11, 04:23 AM #18
Re: Engineer tips?
Again, thanks for the replies.
This was a reply i received from Sky to my request via email
"In regard to the speed, that is what we term rate adaptive meaning that your speed is determined by what your line can hold, which in turn is determined by the exchange.
If your line is holding too much then the exchange perceives this to be a threat to the line and the Broadband speed will drop. The engineer would have conditioned the line properly to what it was safe to hold. If we were to try and alter the speed we may in fact cause your Broadband to drop again."
If someone could translate, i'd be very grateful
- 05-07-11, 09:36 AM #19
Re: Engineer tips?
In simple terms: The longer the line, the slower the speed.
In real terms: Unless you have particularly poor quality telephone lines between your home and the telephone exchange, you have lots of room for improvement.
Sky has a target noise margin of 7dB for the downstream and upstream.
The idea of the noise margin is to remove any background noise and allow the ADSL signal the chance to be heard clearly at your end. Good quality copper wire is the best to do this job. The wire in some areas was changed to aluminium in the '80s & '90s.
Since I do not know, and I would not expect you to know what type of wiring is available in your area, I would do some simple investigation. You don't need to know what type of wiring you have. Ask your neighbours what kind of speeds that they get with their connection.
You can then seen whether there is a significant improvement for them or whether the problem is the same for everyone.
PlusNet Fibre since Jan 2021
Previously Sky Fibre & Sky BB since 2010.