errors on line help?

[elim]

Hi all

asked sky to improve my line as i should be getting higher than 14mb download 0.8 upload, they said i have errors on my line that need to be fixed, not sure how i can solve them?

i have a filter into my master socker, then connected to the router using dsl cable

heres some stats

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 2509614 2585479 0 11589 74430 08:13:02
LAN 10M/100M 43491 129 0 210 0 08:13:47
WLAN 54M 2345581 2359972 0 88031 14581 06:23:01

ADSL Link Downstream Upstream
Connection Speed 14375 kbps 832 kbps
Line Attenuation 21.0 db 10.8 db
Noise Margin 7.0 db 11.0 db

and some more.

ppp0      Link encap:Point-Point Protocol  
          inet addr:90.199.224.212  P-t-P:87.87.250.19  Mask:255.255.255.255
          UP POINTOPOINT RUNNING NOARP MULTICAST  MTU:1500  Metric:1
          RX packets:522 errors:0 dropped:0 overruns:0 frame:0
          TX packets:524 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:3 
          RX bytes:294836 (287.9 KiB)  TX bytes:113688 (111.0 KiB)

Uptime 29789.94 26956.26
Wan up 29695.33 26870.62
adslctl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason:	0
Channel: FAST, Upstream rate = 832 Kbps, Downstream rate = 14375 Kbps
Link Power State: L0
Mode:			ADSL2+
Channel:		Fast
Trellis:		U:ON /D:ON
Line Status:		No Defect
Training Status:	Showtime
		Down		Up
SNR (dB):	6.9		11.0
Attn(dB):	21.0		10.8
Pwr(dBm):	0.0		10.6
Max(Kbps):	13744		928
Rate (Kbps):	14375		832
			G.dmt framing
K:		225(0)		27
R:		8		16
S:		1		8
D:		64		4
			ADSL2 framing
MSGc:		59		66
B:		224		26
M:		1		8
T:		2		1
R:		8		16
S:		0.4997		8.0000
L:		3730		232
D:		64		4
			Counters
SF:		1832614		1653518
SFErr:		221		29
RS:		238239874		1996765
RSCorr:		9689		126
RSUnCorr:	11562		0

HEC:		211		49
OCD:		55		0
LCD:		0		0
Total Cells:	1009116570		71570930
Data Cells:	47581406		9121732
Drop Cells:	109
Bit Errors:	0		0

ES:		105		20
SES:		0		1
UAS:		17		1159
AS:		29765

INP:		0.54		1.10
PER:		16.24		18.00
delay:		7.99		8.00
OR:		32.01		32.00

Bitswap:	6531		690

Total time = 8 hours 16 min 30 sec
SF  = 1832614
CRC = 221
LOS = 0
LOF = 0
ES  = 105
Latest 1 day time = 8 hours 16 min 30 sec
SF  = 1832614
CRC = 221
LOS = 0
LOF = 0
ES  = 105
Latest 15 minutes time = 1 min 30 sec
SF  = 5558
CRC = 3
LOS = 0
LOF = 0
ES  = 1
Previous 15 minutes time = 15 min 0 sec
SF  = 55395
CRC = 6
LOS = 0
LOF = 0
ES  = 4
Previous 1 day time = 0 sec
SF  = 0
CRC = 0
LOS = 0
LOF = 0
ES  = 0
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF  = 55458
CRC = 4
LOS = 0
LOF = 0
ES  = 2
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF  = 55395
CRC = 13
LOS = 0
LOF = 0
ES  = 6
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF  = 55395
CRC = 12
LOS = 0
LOF = 0
ES  = 5
Showtime Drop Reason:	0
Last Retrain Reason:	0
ChipSet Vendor Id:	GSPN:0x  10
ChipSet VersionNumber:	
ChipSet SerialNumber:

when connected to the master socket the download speed went up by about 600k upload didnt change.

[Scubbie]

You have a few CRC errors. Compared to another active thread they are quite light.

If you are using the Master Socket, could you confirm whether or not you have any telephone extensions?

If you do, then these may be related to the errors.

Personally I would ask if you could plug the router into the test socket, which is found behind the faceplate on your master socket.

It would also suggest that when you do this, you turn off your router for a few moments, and the power it up. This is purely to clear the CRC errors logged in the router.

Leave things until tomorrow evening and take another look at the full router stats.

If there are more errors, then you will need to contact your line provider (i.e. whom ever you pay your line rental to) and arrange for BTO to fix your telephone line. If this isn't Sky, then don't mention the ADSL problems as they will attempt to shirk their responsibility.

[SkyCST]

That amount of CRC errors over a period of 8 hours is nothing to worry about.
If you speed increases when connected to test/master rather than where u are now then that is normal.

Monitor in the test socket.
Will more than likely see everything is fine.

And i expect, atm you dont see any impact with browsing, streaming or downloading do you?

[elim]

sorry the last sentence in my post i ment to say 600k increase on the test socket!

i shall try again later on and see, we do have extensions around the house but they are not in use.

[Scubbie]

There are a few reasons why you have the speed drop using the test socket. These can include the following:

• corroded connectors
• damaged connectors
• wiring issues

One thing at a time though. We shall wait to see if there are any significant CRC errors or other problems when you are using the test socket.