Need help... Broadband down!

[Amandafiz20]

That would mean you need to delete the WiFi connection on your PC to your router and set it up again - almost sounds like someone has changed your WiFi key...

Hi, I've set it up again and I can connect but the internet still will not work!

[steelysteph]

On the Mac

Click on the Apple symbol and select System Preferences.

From there, click on Network and then click on 'Assist me'.

Click 'Diagnostics' and follow the onscreen instructions.

[Amandafiz20]

On the Mac

Click on the Apple symbol and select System Preferences.

From there, click on Network and then click on 'Assist me'.

Click 'Diagnostics' and follow the onscreen instructions.

Hi, it says my Internet connect appears to be working correctly.

[steelysteph]

Just checking something - could you unplug the router from the power supply for a couple of minutes and then try again.

[Amandafiz20]

Still no joy

[Isitme]

Can you try this - Switch the power to your router off and pull the plug out of the back. Leave it for about 40 minutes, replace the plug and switch the power back on. See if you can get on the internet.

[Amandafiz20]

Hi guys... Still no luck!

[steelysteph]

Right, let's try pinging.

Open Finder
Open Applications
Open Utilities
Open Network Utility
Clink on the Ping tab
In the 1st field enter 212.58.254.251 as the IP address (BBC cos I know ir works)
In the Send Only ----- pings enter 10
Click Ping

What happens?

[Isitme]

Open a Command Prompt and run ping 90.207.238.97 If you get a reply it means you have a DNS problem
I am not sure how you do this with a Mac if you don't have a Windows machine handy, but there will be a way.

If you get a reply, type 77.240.11.57 in the address bar and it should take you to a Skyuser site.

[Amandafiz20]

It's says 100% packet loss