Customer Solutions teams

[cooks]

Hi does anyone have the number for them?thanks

[Isitme]

Yes, phone Tier 1.

It has been mentioned that they are giving out the number to users who require their attention, which may or may not be true. Tier 1 are there to decide if your problem needs passed to the CST..

[cooks]

so nobody had a working number then?

[IWasNotTheEnemy]

No as there isn't one, you have to go through T1

[SkyCST]

All customers with any technical issue must pass thru tier 1.

CST can only be contacted once tier 1 make this decision and CST will contact you.

[Sanity]

Tier one can escalate the issue to CST if required. The only direct number is one that CST themselves are sending to customers if they call back and miss them. At the moment the minimum callback time is 72 hours, and can be several days. There is a backlog of tickets they are dealing with.

[Schrodinger56]

Don't expect a quick response form the CST!! My broadband went down last Saturday and the earliest I can expect a call back from the CST is Wednesday so heavens knows when my BB will be back up and running.

BT here I come I think if this is the service Sky provides to its customers.

[seawright]

After over three years I would hope the OP has received a response.

[Schrodinger56]

I very much doubt it. They're useless.

[bubblegun]

Don't expect a quick response form the CST!! My broadband went down last Saturday and the earliest I can expect a call back from the CST is Wednesday so heavens knows when my BB will be back up and running.

BT here I come I think if this is the service Sky provides to its customers.

If it went down last Saturday and you just called them today then no-one at Sky knew it was down until today.
CST usually are arranged on a callback window when you can be home.
Thursday is a bit longer than normal, is that the first offered or the first you could accommodate?