Persistant Broadband / Internet Issues

[Internets]

Hi guys,

Here are my internet woes...

For the past 8 months-ish I had a nice stable 11mb connection until the connection started dropping Intermittently before eventually giving up completely and only connecting Locally with no internet.

I contacted SKY and as per their scripts, I replaced my micro-filter and tried the test socket but nothing worked.

SKY reduced my speed to an amazing 66kbps to test the line. The line test took 5 days apparently, the result of which was me needing a new router.

So they send me a new router which I plug in straight away and SKY brings my speed back up to the 11mb. Rad!

It lasted for about 2 days before I had the exact same problem as I did with my first router. I contacted SKY again and they said there was a problem with the latest batch of routers (which I had heard about on this forum so I didn't get as angry as I perhaps would have).

So they send me a second new router which has all the latest firmware and I plug it in and I'm away! A steady 11mb connection...

... for about a week before the problem returns.

Rebooting this router will often get me back on the internet but at a speed never any higher than 500kbps which is lame.

I've emailed that Jeremy fella, but do any of you guys know what could possibly be causing this issue? Oddly, I plugged my first router back in after the 2nd one gave up and it worked for a few days!

I can post router stats this eve when I get home if anyone would like to see them.

: /

[IWasNotTheEnemy]

How about some stats to help us out?

How to get your router statistics

[Internets]

Hi,

I'll post them when I get home. I just wanted to get my story out there whilst on a stable connection at work in case my internet gives up the ghost completey.

[Internets]

UPDATE: The internet did die so I called SKY. They did their thing at their end (something about 'jumping onto a line with errors') and got it working and they're going to call me back on Wednesday.

[Internets]

Okay, long story short it went down again.

I'm only just back online now as they had to replace the external phone line to my house...

Given that I've had a new line installed what do you think my chances of an increased speed are?

Here are my current stats:

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up
WAN PPPoA 124536 216878 0 10814919 284662705 2:58:44
LAN Down 0 0 0 0 0 114:07:08
WLAN Up 546333 455481 0 355793602 72930702 114:06:49

ADSL Link Downstream Upstream
Connection Speed 10971 kbps 892 kbps
Line Attenuation 37.0 dB 21.1 dB
Noise Margin 6.0 dB 9.5 dB

[Smithy99]

With that noise margin you are lucky to get what you have now.

[Internets]

Hmm,

In the test socket I get this:

Noise Margin 7 dB 9.5 dB