My Parent's Sky broadband - the start of a saga

[jasw]

The best antivirus program going forward would be AVG Free. its free - does the job and detects and little squirms! Ive never had a problem with it

[timc]

I can pretty much discount malware / virus. My father's computer is running avast and is scanned regularly by Spybot Search and destroy and Malware Bytes Anti Malware. To be on the safe side though I did try a couple of other computers of mine, one running Windows 7 and another running Ubuntu Linux.

When you tried the other computers was your father's powered up & connected?

If yes I'd try a complete restart ie. leave Dad's computer off , restart/reboot the router , leave it for say 5 minutes & then connect one of yours.

[Sky eService Team]

Hi Crash Override

Im sorry to hear you are having issue's with your Router. I would definately advise getting back in touch so we can look into this for you, as this is not the type of service we would expect. At present we are seeing a lot of customers with the same router as yourselves having similar issue's.

Click here to contact us

Thanks

[Crash Override]

When you tried the other computers was your father's powered up & connected?

If yes I'd try a complete restart ie. leave Dad's computer off , restart/reboot the router , leave it for say 5 minutes & then connect one of yours.

No, only a single machine connected at any time.


I've been doing this for a long time, and the Sagem is singularly the worst router I have encountered. I thought the old BT issue Alcatel Speedtouch products were bad but this definitely takes the credit now.

Request to sky - let people connect their own modem / router equipment, you don't have to support it if it's not one of yours, but let people have the information so they can make the choice if they so choose.

I look on the official sky forums and I see over 500 complaints. the tier 2 callback I am waiting for (still) I was advised would take 24-72 hours. Then there will be the delay while the new equipment is posted out, it's ridiculous. I could go to a local store and buy a replacement, or, hang on, I have one ready to go. I just can't use it. (Officially)

As for the choice of Avast - it's as good as if not better than AVG free, includes a sandbox for questionable downloads, has a smaller overhead on the computer's operation and is also free for personal use.

[Smithy99]

You can easily get your details from the Sky router, many do. Just look around the forum for the details.

[Crash Override]

Update - the 72 hours in which someone from Sky Tier 2 will phone me back has now expired, and no callback.

I see there was someone from Sky on here earlier and they said they are having a lot of problems with this model router. I would concur, at this point from a cost point of view Sky have a couple of options.
1) Keep pouring money into researching WHY the sagem router is so bad, try to patch the firmware so it works and then replace any dead units or get the firmware onto those responsive enough to be able to load it.
2) Source a better router from a different supplier - again this is going to cost in R&D time as much as anything.
3) Start letting people buy and use their own routers. - Probably the most cost effective path. For those who know what they're doing - easy. For those capable of reading the router's instructions or menus - easy. for the rest - use Sky routers.