Downstream and Upstream Speed only at 64 kbps

[speazetykid]

Hi I have recently got my internet back finally after 2 weeks.
And now my internet is very slow/
I have logged in the router and it comes up with this.
ADSL Firmware Version A2pB023b.d20e
Modem Status Connected
DownStream Connection Speed 64 kbps
UpStream Connection Speed 64 kbps
VPI 0
VCI 38
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 2837 3018 0 731 2526 00:11:44
LAN 10M/100M 7694 5214 0 4307 1175 00:12:40
WLAN 11M/54M 2372 0 0 53 0 00:12:32

ADSL Link Downstream Upstream
Connection Speed 64 kbps 64 kbps
Line Attenuation 32.0 db 21.0 db
Noise Margin 33.0 db 29.0 db
I have the 20 mbps package so does anyone know what could be happening?

[Exdee]

That's got to be the lowest sync I've ever seen. You need to ring Sky and ask them to uncap your line.

[boothy_08]

Looks like you have not connected your router correctly, something to do with the filters, or maybe there was a fault and sky capped you,

What I can tell you though, is you have a good SNR, which means you will get a good sync after you phone sky and ask them to reconfigure your line.

Give them a call and you will get a good sync, expect 12Mbps+ on the downstream.
The Upload I'm estimating = 900 - 1100Kbps

[User05]

It's just capped at baseline after troubleshooting with CST. Call up and ask them to uncap it.

[speazetykid]

OK have phoned them up and they have uncapped it,many thanks!