Sky Username and Password

[Joners]

Hi,

Does anyone know if there is any way to obtain the Sky username and password without the actual router?

I ordered Sky back on the 4th of April and they still havent sent out my router, seems that they keep screwing it up. Ive made complaints and all sorts but it still going to take a futher 10working days. So no until the 8th June. 2months after the order was placed.

Have to say that 3 advisors at Sky have lied to me and said that I can use my own equipment. Im completing a subject access request so that I can get the call recordings and send them to watchdog or someone! lol

Any suggestions would be helpful.

thanks,

Jon

[Pengwern]

Not that I am aware of, you need the mac address and the wireless key for the router.

[Joners]

Thought that was the case.

Thanks,

Jon

[IWasNotTheEnemy]

Hi,

Does anyone know if there is any way to obtain the Sky username and password without the actual router?

I ordered Sky back on the 4th of April and they still havent sent out my router, seems that they keep screwing it up. Ive made complaints and all sorts but it still going to take a futher 10working days. So no until the 8th June. 2months after the order was placed.

Have to say that 3 advisors at Sky have lied to me and said that I can use my own equipment. Im completing a subject access request so that I can get the call recordings and send them to watchdog or someone! lol

Any suggestions would be helpful.

thanks,

Jon

As said, without the router you can't get them. also, Sales are Sales - they'll tell you anything you wanna hear to get the cash. I can't personally see Watchdog caring but give it a go!

[adamcooke]

As IWasNotTheEnermy said, I doubt Watchdog will care unless there is significant number of other complaints from viewers but it is always possible they are collecting cases and waiting for enough to feature it in the programme so it's always worth sending stuff over.

[Pengwern]

I'd probably suggest getting it escalated to a manager. I managed to get a couple of months credited to my account, since it was their fault that my install was screwed up.

[Joners]

Hi,

Just thought that id give an update on this one.

Finally managed to get my router this morning. All it took was an email to the Director of Consumer Relations.

Id escalated the complaint with three people and no managers had called me back.

Had 4 people tell me i could use my own equipment, even one person in tech support tell me how to do it!

Just completed subject access request with them for audio copies and transcripts of all phone calls with their staff advising that i can use my own equipment on mulitple occasions.

Going to setup my own router now and get rid of this nasty sagem thing they sent out!

thanks for assistance.

Jon

[IWasNotTheEnemy]

Just bare in mind that Sky could, at any point, decide to cut off anyone not using their router so don't go selling it!