Sagemcom F@ST2304

[TP023]

Manufacturer Sagemcom
Model Number F@ST2304
Firmware Version 5.14.6a4N
ADSL Firmware Version A2pD030n.d23b

Changed to Sky 10th May. Nothing but problems (wouldn’t connect for more than a few seconds). Telephoned, e-mailed, yada yada but no help/feedback/call backs. Finally decided to turn off wi-fi (customer services never mentioned anything about trying this) and it’s become sort of stable (I can see from the forum others are doing this). Max up time so far is approx 40 hours. Speed varies from 4mbs to 8mbps down and 0.6 to 0.8mbps up.

ADSL Link Downstream Upstream
Connection Speed 7006 kbps 798 kbps
Line Attenuation 22.5 dB 12.2 dB
Noise Margin 10.5 dB 16.7 dB

Few questions: -

(1) Would this be the firmware problem???
(2) Will they need to re-sync because the router has been off so much?
(3) Are sky always this bad at customer support?

Thanks

TP

[Scubbie]

ADSL Link Downstream Upstream
Connection Speed 7006 kbps 798 kbps
Line Attenuation 22.5 dB 12.2 dB
Noise Margin 10.5 dB 16.7 dB

You have some margin on your connection for improvement.

(1) Would this be the firmware problem???

The issue with the firmware is related to the WiFi. Now that you have disabled it, the other issues should no longer be a problem.

(2) Will they need to re-sync because the router has been off so much?

I would be inclined to check whether your DLM period has completed first (see your MySky page to confirm this). If it has completed then perhaps it would be useful to go through some diagnosis here before calling Sky for help to reconfigure your line.

(3) Are sky always this bad at customer support?

No. Earlier this year the first level of support were told to follow a new script. If they do not, then they have been threatened with dismissal.

The issues over the Sagem 2304n has proved that the script is useless for new problems IMHO. Many know what the problem is, but can't do anything about it.

However, with the line reconfiguring mentioned above, some know what to do, others have no idea.