This is a discussion on Sagemcom F@ST2304 within the Sky Broadband help forums, part of the Sky Broadband help and support category; Manufacturer Sagemcom Model Number F@ST2304 Firmware Version 5.14.6a4N ADSL Firmware Version A2pD030n.d23b Changed to Sky 10th May. Nothing but problems ...
- 23-05-11, 09:53 PM #1
Model Number F@ST2304
Firmware Version 5.14.6a4N
ADSL Firmware Version A2pD030n.d23b
Changed to Sky 10th May. Nothing but problems (wouldn’t connect for more than a few seconds). Telephoned, e-mailed, yada yada but no help/feedback/call backs. Finally decided to turn off wi-fi (customer services never mentioned anything about trying this) and it’s become sort of stable (I can see from the forum others are doing this). Max up time so far is approx 40 hours. Speed varies from 4mbs to 8mbps down and 0.6 to 0.8mbps up.
ADSL Link Downstream Upstream
Connection Speed 7006 kbps 798 kbps
Line Attenuation 22.5 dB 12.2 dB
Noise Margin 10.5 dB 16.7 dB
Few questions: -
(1) Would this be the firmware problem???
(2) Will they need to re-sync because the router has been off so much?
(3) Are sky always this bad at customer support?
- 23-05-11, 10:31 PM #2
Re: Sagemcom F@ST2304
The issues over the Sagem 2304n has proved that the script is useless for new problems IMHO. Many know what the problem is, but can't do anything about it.
However, with the line reconfiguring mentioned above, some know what to do, others have no idea.
PlusNet Fibre since Jan 2021
Previously Sky Fibre & Sky BB since 2010.