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This is a discussion on Automated? within the Sky Broadband help forums, part of the Sky Broadband help and support category; I was wondering, When people get activated is it automated or is there someone on the other end flicking a ...
- 20-05-11, 03:56 AM #1
I was wondering, When people get activated is it automated or is there someone on the other end flicking a switch to turn on your line?
Question mainly aimed at "IWasNotTheEnemy" as he seems to be an ex-sky employee, from what i gather when reading topics
- 20-05-11, 04:10 AM #2
I think bt have unlink phone line cable from bt's 21cn kit and plug it into sky's isam/dslam
mine went live around 4pm on the activation date
- 20-05-11, 04:13 AM #3
Aww 4pm, i'd hate to wait that long
- 20-05-11, 05:09 AM #4
Mine went live 3/4 days before the activation date - due for activation tomorrow but went live at some point during the day on Tuesday.
- 20-05-11, 05:11 AM #5
- 20-05-11, 08:10 AM #6
It's a physical connection between 2 pieces of exchange equipment so no it's not a switch being flicked. Also it can happen anytime up till midnight on day of activation, the engineer goes in to the exchange at whatever point of the day he is scheduled then once the connections are made it should be live as long as everything is ready at the sky end and if everything has been done right at the exchange.
- 20-05-11, 08:19 AM #7
Oh ok that's cools, I really hope my connection goes live long before midnight lol
- 20-05-11, 08:25 AM #8
They normally do, the "up to midnight" just helps to stop people panicing and calling the support line because they expected to go live at 0830 on the day A lot of it depends on where the engineer is based for your exchange and if he has other jobs in the exchange, some of them manage their workloads so that they do all the exchange based ones in one hit to save them messing about, some will just do each one as it hits and those are the ones that spend a lot of time driving backwards and forwards lol
- 20-05-11, 08:43 AM #9
Ahh ok, What's the Average activation time?
- 20-05-11, 09:44 AM #10
Stop worrying GrimTech. They will connect your line in due course.
As for the connections, essentially the BTO engineer will check the wiring and route yours to Sky's LLU equipment.
Many of the connections will be IDC based.
As for physical switches, most are computerised now. I'm not sure about the light switches though.
Now as for your connection, I've bribed the BTO staff (I had some extra cash after your Postie let me down). You should be able to play Donkey Kong on-line without any problems.
PlusNet Fibre since Jan 2021
Previously Sky Fibre & Sky BB since 2010.