drop in speed!!

[maw]

hello, wondering if some one can help me. been on Sky bb since 27/04/2011 with the sagem router and to be honest every thing WAS fine. my details for the line are

Download Speed

Your connection has been set to a download speed of up to
13.0Mb (13312Kb)


Upload Speed

Your connection has been set to an upload speed of up to
1.0Mb (1024Kb)



and was getting that for the first few weeks. then i activated my sky any time, and well not sure if this caused the problem (at this moment in time it is unplugged from the router) but my speed DROPPED BY HALF!!!.





and where once pages loaded with ease and very quick they now are sluggish and on the odd page timing out!!! I have evreything wired to the router i.e xbox pc and blackberry, wireless. I've switched of the router, waited, restarted and now sync at

DownStream Connection SpeedUpStream Connection Speed
12720 kbps
945 kbps



also my line stats are

Connection SpeedLine AttenuationNoise Margin
12720 kbps 945 kbps
38.0 dB 23.0 dB
8.1 dB 13.3 dB

 ok i hope this is enough info and sorry for going on so long. thank you in advance for any help.

[User05]

Turn off all devices and run a speed test via ethernet cable from one machine at speed.io - Internet DSL Speedtest. Post up the results from that.

[maw]

every thing unplugged from router

Modem Status Connected
DownStream Connection Speed 13200 kbps
UpStream Connection Speed 945 kbps

and this is what my router has just synced at

[maw]

Can some one please help or advice. I'm syncing at a good speed and when I download of torrent sites I get just over a meg but surfing is sluggish and some time pages time out!! PLEASE HELP

[Isitme]

Are you using wireless? this will almost always be slower than an ethernet connection.

You do know that when you are running torrents at their maximum, you are using up bandwidth which is not then available for browsing or any other kind of downloading. You must set your torrent speed, both down and up to allow you some bandwidth for other uses.

If you are not using wireless and not running torrents and still find it slow, try starting in Safe Mode with Networking and go here Sky User - Broadband Speed Tester and do a speed test. Post your result.

[Scubbie]

Just to complement what Tom has posted, it is also important to understand the difference between speeds and how they are quoted.

On my torrent PC it will occasionally managed a max download connection of 1.8MB/s.

My current connection speed is just shy of 20,000kbps.

Speed tests give me around 17.6Mb/s.

Note the differences in upper & lower case letters.

[maw]

hello, sorry at long time to reply long day AND just been on the phone to SKY!!!

oK so the plot thickens. just spoke to a lovely lady at sky to be honest she was no help BUT with that sweet Irish accent i was happy, lol. back to the topic. i explained my problem and she was at a total lost as to why it was happing. i have been upped to tier 2 Should get a call monday, we wait!!

@ isitme no not wireless Router to pc with xbox and sky Hd box to router but since all this started Hd box has been unplugged.

@ Scubbiie. the sky lady was at a total lost as to why my router was saying

Connection Speed 13160 kbps 945 kbps but speedtest.net was .

she even said that the speed could go HIGHER!!!

It just does not make sense

[maw]

Your download speed is 10096Kbps. Your upload speed is 760Kbps. this is of the sky broadband site.



http://speed.io/pics/4283/4087/speed.io.png

[Scubbie]

Important question: is Canterbury the default server or are you specifically picking it out yourself?

It is important to understand that the default server for Speedtest.net should be where the Sky servers you are linking to are first exposed to the Internet, not your personal geographical location.

Typically this may be London or Manchester.

[maw]

morning scubbie this is what i got for london

http://speedtest.net/result/1305747609.png

up a little but still only half of what it should be

could it be my pc, settings or something cause i just changed filters and the router now is saying

DownStream Connection Speed 13143 kbps
UpStream Connection Speed 945 kbps