slooooowww speed!

[dtwst150]

Hi all, I'm new to the forum.

Got a problem with my sky connection. The connection is so slow and has been for a number of months now. I've ran various speed tests and I only achieve 0.34Mbps no matter the time of day or day. Gone through all troubleshooting on the sky website etc but it's still so slow. I'm only about 600-700m from the exchange in Wolverton. I've checked someone elses connection over 1000m away from the exchange and they can get 6Mbps.Don't know what else to try

Thanks.

[Isitme]

Post your stats, from the normal position and from the Test socket.
How to get your router statistics
How to test your ADSL in the Master Test Socket

[dtwst150]

Ok here are the stats:
Downstream Upstream
Data rate (Kbps) 384 796
Noise margin (dB) 6.0 14.0
Attenuation (dB) 43.6 24.9
Output power (dbm) 18.6 12.4

The only thing I haven't tried is the test socket as it appears I don't have one.

[Isitme]

If you don't have an NTE socket can you locate your master socket, it is the one with a small cylinder and other bits behind the faceplate. Then unplug everything you have plugged into theother phone sockets, plug a filter and router only into the master socket, using only the ADSL cable supplied by Sky and take your stats.

[dtwst150]

I've tried this out this afternoon with the router plugged into the main telephone socket on it's own:
*** Downstream Upstream
***Data Rate (kbps) 384 796
***Noise Margin (dB)9.0 13.5
***Attenuation (dB) 43.7 25.0
***Output power(dbm)19.0 12.4

Thanks.

[Isitme]

Do you have your Sky router to plug in and try? It looks like you have a serious line fault or your router has failed.

[dtwst150]

Hi, thanks for your help.

I've tried with my netgear router from sky and a Belkin Play Max router, All give about the same results
Do I need to speak to Sky if it's a line fault?

[Isitme]

All give about the same results

Is the noise margin higher when you use the Sky router?

Unless you have noise on your voice line yes, get Sky to have it checked. I would advise you to plug in your Sky router when you call them, or they are just as likely to hang up on you for using a non Sky router. With the speed you are getting, there is little advantage in using your own router.

[Sky eService Team]

Hi dtwst150,

Sorry you are having an issue with your broadband speed. There are a lot of factors that can effect the speed of your broadband.
If you have already tried the troubleshooting steps from the Sky Help Centre and this has not resolved your issue. Please contact us to investigate further as there are other options we can try.

[dtwst150]

Spoken 2 skyntonight who reconfigured the line so now I'm get around 3.45Mbps which is better. Thanks for your help Isitme.