Broadband is incredibly slow. Please help.

[davidpudney]

Afternoon.

I really want to get my broadband running faster and i'm having no luck with sky's help centre.

Actually browsing sites isnt too bad but when it comes to downloading files etc. It takes me forever.

I'm currently connected to my test socket but it's made no difference at all.

These are my current speeds that i got from 192.168.0.1

Modem
ADSL Firmware Version 7.03.01.66
Modem Status Connected
DownStream Connection Speed 342 kbps
UpStream Connection Speed 796 kbps
VPI 0
VCI 38

I've also tried swapping out the filters but had no joy with that either.

Can somebody please try and help!!

[User05]

We need to see the stats - click 'show statistics' on the page where you got the information you included and paste in the stats.

[Isitme]

With a download sync of 342 kb, something is seriously wrong. When you take the stats as suggested by User05, use only the ADSL cable supplied by Sky to plug into your Test socket, do not use a trailing telephone extension.

[davidpudney]

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 492 482 0 559 949 00:04:49
LAN 100M/Full 2579 0 0 198 0 01:03:17
WLAN 11M/54M 30772 21415 0 10990 615 01:03:04

ADSL Link Downstream Upstream
Connection Speed 377 kbps 792 kbps
Line Attenuation 47 db 30 db
Noise Margin 7 db 11 db

All done as requested.....any help would be greatly appreciated.

Thanks in advance.

David

[davidpudney]

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 492 482 0 559 949 00:04:49
LAN 100M/Full 2579 0 0 198 0 01:03:17
WLAN 11M/54M 30772 21415 0 10990 615 01:03:04

ADSL Link Downstream Upstream
Connection Speed 377 kbps 792 kbps
Line Attenuation 47 db 30 db
Noise Margin 7 db 11 db

All done as requested.....any help would be greatly appreciated.

Thanks in advance.

David

Sorry....that didnt come out as planned.
I hope you're able to still see the info.

Thank you.

[Isitme]

Is that from the Test socket using only the Sky ADSL cable. with no other extensions? Can you also check that any other phone extension you have, has no dial tone when the faceplate is removed from the master?
How to test your ADSL in the Master Test Socket