510kbps Downstream - any ideas?!

[nasmith]

I am getting awful speed from my connection at the moment. I have switched to the engineer port for the past day or two and its no better.

No matter how many reboots I try the downstream number will not shift from 510kbps. I am not close to the exchange but was getting over 3000kbps until recently.

Please does anyone have any ideas of anything I can try?

Neil

Stats (using test socket):

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 4358 5275 0 0 0 0:14:43
LAN 15 0 0 0 0 0:15:51
WLAN 13344 10963 0 0 0 0:15:28
ADSL Link Downstream Upstream
Connection Speed 510 kbps 448 kbps
Line Attenuation 62.5 db 39.4 db
Noise Margin 12.6 db 11.0 db

[dholdi]

You were doing well to get 3meg from a line att of 62.5.
If nothing has changed with regard to your internal setup, and using the test socket would tend to confirm this then you could have an issue with the external wiring to your house.
The only way to sort that I'm afraid involves a call to Sky.

[Laprion]

could be a line fault or router faulty

[nasmith]

Thanks both - I will check the line for anything obvious before ringing sky.

[dholdi]

Good point Laprion, check your filters nasmith.

[IWasNotTheEnemy]

Looks like Connect going by that upstream speed

[Isitme]

It looks like Connect and the noise margin has probably been set to 15 db due to line instability. It must be pretty bad when it can't get up to the set margin. Check your internal wiring by using the Test socket as suggested.

[nasmith]

I am using the test socket.

By connect do you mean I might have been switched to another sky bb package?

Can't see anything obviously wrong with the line and phone line is clear.

Thanks for help all.

[Scubbie]

Sky BB Connect is one of 3 BB packages that Sky do. The other two (Home Lite & Unlimited) require Sky to have equipment in your local telephone exchange.

Take a look at the link below and put in your postcode.

If the details of the exchange confirm that sky does not have any equipment, then you are definitely on Sky BB Connect and there is no chance of you being on sky BB Unlimited.

SamKnows - Telephone Exchange Search

Whilst looking at the page, see if there are any other LLU providers listed. If there are, then they will be able to provide a much better package for you.

There are many other ISPs who resell BT Wholesale packages and offer much better terms than Sky BB connect does. Search the Internet and you will soon find some sites which offer you some short lists.

Also read this thread:

http://www.skyuser.co.uk/forum/sky-b...ect-users.html

[nasmith]

Sky are listed as an LLU operator on my local exchange so I guess it's down to a fault at my end. Going to have to resort to a dreaded call to sky. Any tips on how to get it looked into asap?